Product Owner

About the role

The Crew Technology Product Owner is responsible for end-to-end product ownership and delivery duties including understanding the business problem, identifying crew member needs, and developing optimal solutions so that the business derives value from the applications. The role also involves working with the business to deliver future strategy for back-office applications to enable transformation of crew processes.

Responsibilities

• Partner with the business to deliver future strategy for back-office applications to enable transformation of crew processes
• Understand the business and technology vision and translate it into strategy and requirements so that products meet the business’s needs
• Work with end users (Flight Attendants, Pilots, Schedulers, Trackers, and the CRW Back Office) to understand their needs and develop product enhancements that provide value to Flight Plans and enterprise and initiative level goals
• Prepare and deliver communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders, so the audience understands status, what is being delivered, and the value it is adding to their specific spaces and areas
• Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things
• Work with senior leadership to deliver added value as part of initiative integration into the crew tracking and technology spaces ensuring alignment across the product, IT and business teams, while identifying opportunities to improve business processes and propose potential action plans
• Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
• Write features, epics, and acceptance criteria that enable a smooth handoff to development partners in IT and participate in Agile ceremonies with development teams to provide direction and drive progress
• Define value of new functionality and ensure that the end product meets the needs and goals of CRW and Crew members while ensuring stakeholder alignment across the enterprise
• Lead increment planning to align business priorities with available IT capacity across teams and squads
• Represent CRW Technology in working groups and initiatives that require Tracking technology and business process expertise
• Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development
• Understand the IT development space and serve as its voice in business side conversations, estimation and planning
• Model the company's Rules of the Road and core values

Requirements

• Versatility in verbal presentation and persuasive communication
• Logical thinking when responding to questions or providing alternative solutions
• Ability to develop presentations that include visuals that advance the story, speak to an executive audience, and influence outcomes
• Track record of managing products or complex projects successfully
• Ability to lead and influence others responsible for deliverables, including stakeholders from other departments
• Curiosity and creativity to help identify solutions
• Proven success in understanding and managing complex processes
• Willingness to become the subject matter expert for your product and take ownership for its development and performance
• Self-starter with the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision
• Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
• Currency in user experience best practices and new technology trends
• Embraces diverse people, thinking and styles

Preferred Qualifications

• Bachelor’s degree in Business, Economics, Engineering, or Technology
• Experience in creation and design, or management of technology systems
• Prior experience as an agile product manager/owner preferred
• Broad knowledge of Crew Resources, Flight Ops, or Inflight Service preferred