Product Owner

Accountable for

• Effective Project Execution
• Client Experience
• Risk Management
• Project Team Leadership
• Operational Efficiency

Key responsibilities include

You manage timelines, budgets, and resources to ensure projects are delivered on time and on budget. You drive great client experiences and help maintain a positive reputation for fjorge.

Client-Centric Communication & Experience

Create great client experiences through collaboration and empathetic transparency. Product owners gather and translate requirements, effectively managing the needs of various stakeholders. They understand the importance of a fully aligned team with clear expectations to strengthen client relationships and balance competing priorities. They envision the end goal and create actionable project plans to communicate to clients, providing clarity and reassurance.

Risk Management

Identify, assess, and mitigate risks to ensure project health and prevent disruptions or issues that could impact project delivery or quality. Product Owners address potential problems early to maintain client satisfaction and project success. They communicate potential risks and roadblocks to both clients and team with composure and create contingency plans when needed.

Project Team Leadership

Help foster a collaborative environment for the project team by providing encouragement and guidance. You provide clear expectations and build trust to drive momentum towards shared goals. You lead by example through communication and actions, leading meetings with purpose, clearing roadblocks, and resolving conflicts when they arise.

Operational Efficiency

Product owners oversee reporting, documentation, and resource management to ensure optimal project performance and high-quality results. They track progress diligently, avoiding bottlenecks to productivity, invoicing errors, and negative impact to utilization.

Key Behaviors

• You are client-centric. You are an empathetic listener and proactive problem solver, skilled at actively listening to clients and stakeholders to deeply understand their needs and concerns. You anticipate client needs and potential issues before they arise and address them head on. You take on a service-oriented mindset and make your clients feel seen and heard.
• You are results-driven. You understand the importance of operational excellence, seeing beyond individual projects to grasp how each task fits into the larger goals. You set clear, measurable goals and consistently track progress against them, always focused on successful outcomes. You utilize data and metrics to guide your decision-making- your strategies and actions are rooted in evidence.
• You are able to adapt and pivot on the fly. You seek solutions creatively, curiously, and with a willingness to explore different approaches. You keep a calm demeanor under high stress situations and interactions, understanding that the best defense is a solid offense. You work hard to create a plan that sets your team up for success.