Product Owner

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential, focusing on businesses with strong leadership and high potential for profitable growth.

About the Role

We are seeking a highly motivated and business-oriented Product Owner to drive the delivery and continuous improvement of our Commerce platform. The ideal candidate will bridge business stakeholders and engineering teams, translating business objectives into well-defined product requirements while ensuring successful execution across Agile teams. This role requires exceptional communication, stakeholder management, reporting, and analytical skills, along with hands-on experience using Agile product management and collaboration tools.

Responsibilities

Product Ownership

• Own and manage the product backlog for Commerce initiatives.
• Translate business strategies into clear Epics, Features, User Stories, and Acceptance Criteria.
• Prioritize backlog items based on customer value, business impact, risk, and technical dependencies.
• Define product roadmap in collaboration with Product Managers and business leadership.
• Ensure product vision is understood across engineering and business teams.

Stakeholder Management

• Serve as the primary liaison between business teams, engineering, UX/UI, architecture, QA, operations, and executive leadership.

Reporting & Communication

• Produce executive-quality reports including Sprint Status Reports, Release Reports, Product KPI Dashboards, Roadmap Updates, Dependency Tracking, and RAID Logs.
• Prepare materials for Executive Steering Committee presentations.
• Deliver Delivery Metrics, Velocity Reports, Burndown/Burnup Charts, and Feature Adoption Reports.
• Communicate complex technical topics in simple business language.
• Develop concise executive presentations with actionable insights and recommendations.

Skills

Product Ownership

• Scrum
• Backlog Management
• Roadmap Planning
• User Story Writing
• Acceptance Criteria Definition
• Prioritization Frameworks (MoSCoW, WSJF, RICE)
• Product Discovery

Commerce Experience

• Experience working on one or more of: eCommerce Platforms, Digital Commerce, Retail, Marketplace, Order Management Systems, Payment Systems, Inventory, Fulfillment.

Communication Skills

• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical audiences.
• Produce executive-level reports and presentations.
• Lead stakeholder meetings and workshops.
• Facilitate decision-making discussions.
• Resolve conflicts through effective negotiation.
• Present complex information clearly and concisely.
• Influence without direct authority.

Reporting & Analytics

• Strong reporting capabilities including executive dashboards, KPI reporting, delivery metrics, risk reporting, product performance reporting, and release reporting.
• Sprint analytics and data-driven decision making.
• Experience with reporting tools is highly desirable.

Required Tools

• Agile & Product Management: JIRA, Confluence, MIRO
• Documentation: Microsoft Office Suite, Microsoft Visio, Lucidchart, Draw.io, Figma
• Reporting: Microsoft Excel (Advanced), Power BI
• Collaboration: Microsoft Teams, Slack, Zoom

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification is preferred.
• 5–8+ years of experience in Product Ownership, Product Management, or Business Analysis.
• At least 3 years of experience working within Agile/Scrum teams.
• Proven experience delivering Commerce or Digital Product initiatives.
• Experience collaborating with engineering, architecture, UX, QA, and business stakeholders.
• Demonstrated success in backlog management and product delivery.

Success Metrics

• Delivery predictability and sprint success
• Backlog health and prioritization effectiveness
• On-time release delivery
• Stakeholder satisfaction
• Quality of requirements and acceptance criteria
• Reduction in production defects due to requirement clarity
• Achievement of product OKRs and business KPIs

Benefits

Health and Wellness

• Comprehensive Health Coverage: Coverage begins on your first day of employment.

Retirement Savings

• 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
• RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.

Paid Time Off

• Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
• Parental Leave: 12 weeks paid leave for all employees.

Remote Work Support

• Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.

Holidays

• Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.