Product Owner

About the role

We are seeking a Product Owner to join our dynamic team at Colorado Access. This role is ideal for someone with a passion for healthcare and a desire to contribute to improving the lives of those served by CHP+ and Health First Colorado.

Responsibilities

• Collaborates with Business Stakeholders, IT Leadership, vendors, and end users to develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
• Works with cross-functional Agile teams and shared services including data analytics, development, and design/user experience.
• Builds, edits, and maintains the team backlog.
• Participates in the Scrum of Scrums to ensure cross team collaboration and coordination.
• Participates in team demos and retrospectives.
• Sets the direction for product development in alignment with the enterprise vision.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the needs of stakeholders and resource availability.
• Develops and maintains appropriate tracking and reporting of product performance to evaluate future investment and needs.
• Makes or assists in the creation of business cases and financial models to support the customization of the product or custom software added to the product suite.
• Represents the product’s capabilities to stakeholders throughout the organization.
• Manages customer facing communication via voice, email, and related ticketing/work request systems.
• Stays abreast of industry and technology trends to serve as Subject Matter Expert and trainer/mentor to other IT and business team members.
• Develops and delivers presentations regarding the product to executive management, customers and other audiences, as required.
• Participates in incidents as an escalation contact supporting the incident management processes as required for urgent and high incidents.

Requirements

• Education: Bachelor’s degree in IT, Computer Science, Engineer or business-related field. Equivalent combination of experience and/or education may substitute with a preference for four years progressive relevant work experience.
• Experience: Minimum of four years’ experience working in the capacity of a Product Owner in an Agile environment or equivalent. Experience with Scrum and/or Lean Kanban framework preferred. Previous experience in the role of a single point of contact between a vendor and client or business and IT. Experience working with Healthcare system is strongly preferred. Experience with Salesforce configuration, customization, and integration is required.
• Knowledge, Skills, and Abilities: Demonstrates technical leadership skills and strong knowledge of applications, IT infrastructure and 3rd party interfaces with ability to use various IT systems. Demonstrates support for the company’s mission, vision and values with strong verbal and written communication skills. Strong analytical skills, entrepreneurial thinking, facilitation skills, observational skills, organizational skills and interpersonal and relationship building skills required. Must have excellent track record of success as a collaborative partner. A strong working knowledge of HIPAA regulations is required for codes and transactions, security, and privacy. Must be able to establish good working relationships with every level in the company. Requires exemplary customer service skills. Ability to identify problems, research alternatives and resolve them. Must have the ability to maintain strict confidentiality. Requires excellent organizational skills and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-tasking and changing environment, and the ability to work independently. Requires excellent project management skills and ability to manage multiple priorities and projects with tight deadlines. Proficient in Microsoft applications (Word, Excel, Power Point) and related integration features. Familiarity with SQL, ETL, and APIs a strong plus. Experience working with backend applications, data analysis and writing SQL queries a plus. Familiarity with Apex, Visualforce, Lightning components, and other Salesforce development tools.

Qualifications

• Product owner certification or Certified Salesforce Administrator and/or Salesforce Product Owner certification highly preferred.
• A valid driver's license and proof of current auto insurance will be required for any positions requiring driving.

Skills

• Technical leadership skills and strong knowledge of applications, IT infrastructure and 3rd party interfaces.
• Support for the company’s mission, vision and values with strong verbal and written communication skills.
• Strong analytical skills, entrepreneurial thinking, facilitation skills, observational skills, organizational skills and interpersonal and relationship building skills.
• Excellent track record of success as a collaborative partner.
• A strong working knowledge of HIPAA regulations.
• Exemplary customer service skills.
• Ability to identify problems, research alternatives and resolve them.
• Excellent organizational skills and ability to prioritize work and tasks.
• Excellent project management skills and ability to manage multiple priorities and projects with tight deadlines.
• Proficient in Microsoft applications (Word, Excel, Power Point) and related integration features.
• Familiarity with SQL, ETL, and APIs.
• Experience working with backend applications, data analysis and writing SQL queries.
• Familiarity with Apex, Visualforce, Lightning components, and other Salesforce development tools.

Benefits

Colorado Access offers a competitive compensation package starting at $118,600.00 - $133,300.00 annually, along with a comprehensive benefits package including medical, dental, vision insurance, supplemental insurance, short-term and long-term disability coverage, employer-paid basic life insurance and AD&D, and a retirement plan. Additionally, we provide tuition reimbursement, an annual bonus program, and a variety of paid time off and vacation days.