Product Owner
About the role
Some domain experience (cards, contact center). They will be covering SalesForce, Pega, IVR, Chat, Secure Message and Digital. Experience deploying Gen AI solutions (i.e., custom LLMs and AWS/SF/Pega out of the box solutions). For the Fraud Digital Person—Web/App experience. Fraud process experience (i.e., Merchant Disputes, Fraud Cases).
Product Vision & Strategy
- Define and communicate the product vision, goals, and roadmap aligned with business strategy.
- Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
- Drive product decisions based on customer needs, market trends, and business value.
- Ensure alignment between product objectives and organizational goals.
Backlog Management
- Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
- Create, refine, and maintain user stories with clear acceptance criteria.
- Continuously evaluate and reprioritize backlog items to maximize product outcomes.
- Define and communicate sprint priorities to development teams.
Agile Delivery
- Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
- Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Clarify business requirements and remove ambiguities for delivery teams.
- Accept or reject completed work based on predefined acceptance criteria.
Stakeholder Management
- Engage regularly with business stakeholders, customers, and technology teams.
- Gather feedback and translate business needs into product enhancements.
- Communicate progress, risks, dependencies, and product performance to senior leadership.
- Facilitate alignment among cross-functional teams.
Product Performance & Customer Experience
- Define and track key product KPIs and success metrics.
- Analyze customer feedback, usage data, and business outcomes to drive improvements.
- Identify opportunities for product innovation and optimization.
- Champion customer-centric design and user experience best practices.
Pay
The base compensation range for this role in the posted location is: $118,000 to $138,059. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction, including but not limited to: geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Benefits
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A–F), defined by policy: Vacation 12–25 days, depending on grade; company paid holidays; personal days; sick leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility