Product Owner

Job Summary

As part of the Customer Engagement Portfolio within Southern Company’s Technology organization, the Product Owner is responsible for managing and supporting system product enhancements, maintenance, and requests, maintain a well-groomed backlog for the Online Customer Care (OCC) suite of solutions including web, batch, and middleware applications. This role will need to collaborate with stakeholders, development teams, vendors, architects, and other cross-functional teams to ensure the successful delivery of a high-quality, scalable, and efficient solutions.

Responsibilities

• Define and communicate the product vision, strategy, and roadmap for solutions owned.
• Align the product roadmap with the overall business goals and objectives.
• Be a primary resource and business/customer proxy and work closely with business units to ensure both common and specific business rules are identified and integrated into product design and development.
• Develop, adapt and carry out product implementation plan throughout SDLC, supporting and championing the vision aligned with business goals.
• Create, plan, and prioritize an effectively groomed backlog with clear acceptance criteria aligned with business objectives.
• Define and instrument success criteria that is measured via qualitative and quantitative feedback and identify growth opportunities for the assigned functional area.
• Work with QA testers to ensure the quality and accuracy. Conduct user acceptance testing and validate that the product meets the specified requirements.
• Attend PI plannings, provide quality control, facilitate PI demos and review stories. Responsible for accepting stories as done.
• Manage business expectations, maintain communications, and bring issues to business’ attention proactively; offer solutions.
• Create and maintain product documentation, including user guides, release notes, and training materials. Ensure that documentation accurately reflects the features and functionalities of developed solutions.

Requirements

• B.S. degree in preferably in business, IT, engineering, computer science, or another technology-focused field.
• At least 3 years of working experience as Product Owner in Agile development teams.
• Knowledge and experience with transactional web sites, batch processes, databases, APIs and integrated middleware applications.
• Strong analytical, root cause analysis, and problem-solving skills with ability to elicit and efficiently document business rules and research technical issues.
• Ability to prioritize & maintain well-groomed backlogs comprising of new features, bugs, technical debt, and knowledge acquisition with good planning and organization skills.
• Define clear acceptance criteria, work with Developers, QA & UA testers to ensure the quality and accuracy of the assigned area in the OCC product.
• Excellent interpersonal skills and strong proactive communications skills including the ability to communicate complex concepts clearly across different audiences at varying levels.
• Engage with key stakeholders, such as business owners, vendors, marketing teams, and leadership, to understand their needs and gather feedback. Communicate product updates, progress, and timelines to stakeholders.
• Excellent presentation skills to facilitate demos and support the team to deliver high-quality releases on schedule.
• Experience working in a fast paced, highly collaborative environment with cross-disciplinary teams (Quality Analysts, Developers, Architects, and Analysts) and business groups (technical and non-technical) to shepherd products through the SDLCA.
• Ability to identify and quickly implement process improvements, sound decision making skills and to work with minimal supervision.

Preferred Skills

• Working knowledge of utility operating company business unit rules and processes.
• Prior experience in utility and/or large-scale complex customer facing web applications.
• Experience with Scaled Agile Framework (SAFe).
• Technical aptitude to understand web, batch, database, and middleware applications and architecture.
• Knowledge of current and relevant digital, mobile, and web best practices in design and implementation.
• Skilled at leading software projects of varying sizes and degrees of complexity.