Product Owner

About the role

Activated Insights, a SaaS leader in the post-acute and long-term care market, is seeking an Account Executive with software sales experience and a proven track record of exceeding sales quotas.

Responsibilities

• Product Operations and Escalation Management
• Triage escalations from Customer Operations for assigned products
• Reproduce the issue, validate severity, and determine whether the path is break/fix, configuration, education, or enhancement
• Make break/fix escalations to Engineering with clear reproduction steps, severity, customer impact, and business context; track escalations to resolution and communicate status back to Customer Operations
• Monitor recurring issue patterns and convert them into backlog items, knowledge base articles, or process fixes
• Backlog Ownership and Sprint Execution
• Own and maintain the product backlog for assigned products, including user stories, acceptance criteria, and sprint-level prioritization
• Run sprint planning, scrums, grooming, and review ceremonies with Engineering squads; clarify requirements in real time
• Validate delivered increments against acceptance criteria before release; run UAT and coordinate release mechanics
• Keep roadmap and status data accurate in the systems of record, including epic status and OKR check-ins for assigned products
• Enhancement PRDs and Roadmap Scheduling
• Author enhancement PRDs for assigned products for Director approval; size and sequence enhancements with Engineering
• Schedule approved work into the roadmap; communicate slips early with cause and revised dates
• Application SME and Knowledge Base
• Develop deep expertise in assigned products: how they work, how they are configured, and how customers use them
• Author and maintain knowledge base articles for each assigned product
• Answer product knowledge questions from Sales, Marketing, and Customer Operations; support demos, security questionnaires, and customer-facing documentation with accurate product detail
• Provide limited sales engineering assistance on qualified opportunities: technical discovery, demo support, and solution validation for deals meeting the size threshold set by Product leadership
• Release Quality and GTM Handoff
• Produce release notes and internal release communication for assigned products
• Hand completed releases to the Director, Product Market Management for the GTM phase; a release is delivery-complete only when the GTM handoff is clean

Qualifications

• 2+ years as a Product Owner, in product operations, or in escalated application support, ideally in B2B SaaS
• Demonstrated experience writing user stories, managing a backlog, and collaborating with Engineering through agile ceremonies (e.g., Jira, Trello, ClickUp)
• Pragmatic Product Owner certification or equivalent training preferred
• Exposure to healthcare, SaaS, or regulated environments is a plus
• Bachelor's degree in business, computer science, or a related field preferred, or equivalent experience

Skills

• Strong analytical and troubleshooting skills with a structured approach to reproducing and isolating issues
• Excellent written and verbal communication, especially translating between customer-facing teams and Engineering
• Disciplined backlog and ceremony management; comfort running scrums and sprint planning without supervision
• High attention to detail in acceptance criteria, UAT, and release validation
• Ability to build and maintain clear documentation that non-technical teams rely on

Location & Schedule

Location: Tampa, FL or Idaho Falls, ID, Remote
Physical Requirements: Prolonged periods sitting at a desk and working on a computer.
Multiple video meetings each day where web camera use is required.
Schedule: Full time, 40 hours each week.
Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.