Product Operations Specialist
About Our Practice
Milliman's Seattle healthcare practice provides consulting services to clients in the healthcare industry including health plans, government payers, providers, and reinsurers. We partner with a broad spectrum of organizations, including insurance companies, health plans, government agencies, healthcare providers, reinsurers, Accountable Care Organizations (ACOs), health technology firms, and employers. Our team includes over 180 actuarial professionals, supported by expert consultants, IT specialists, and dedicated operations staff. Our mentor program ensures you have a dedicated colleague to guide your career growth, providing the support and resources you need to thrive.
What You Will Do
- Support the development, maintenance, and distribution of healthcare financial and analytic software products
- Communicate with account managers and subject matter experts to coordinate customer communication, distribute and apply new releases, gather feedback, and update the product roadmap
- Improve upon existing software product support processes by supporting:
- New client onboarding
- Managing software distribution: new release distribution, including deployment and upgrades for both stand-alone and cloud
- Invoicing and billing processes for software products
- Support product growth operations by:
- Maintaining clean product-related account and contact data in Dynamics
- Loading, categorizing, and updating contacts from webinars, conferences, website inquiries, LinkedIn requests, and other inbound sources
- Coordinating standard follow-up communications for prospects
- Scheduling introductory meetings with appropriate product leaders or consultants
- Tracking lead source and status; preparing pipeline review materials
- Following up with consultants and account owners to keep opportunity records current
- Assist with general and administrative financial tasks
Professional Qualifications
- 2-5 years of experience as a product operations specialist or product data analyst, developing and improving existing software and customer or client relationship management processes
- Exceptional verbal and written communication skills
- Experience coordinating with senior consultants and product leaders
- Comfortable sending template-based follow-up to clients and prospects
Personal Qualifications
- Ability to take direction from senior team members and execute in a timely manner
- Capable of working in a fast-paced environment with simultaneous projects and teams
- Interest in healthcare products, client development, and commercial operations
Preferred Qualifications
- Experience with CRM systems, preferably Dynamics
- Experience with Microsoft Excel
- Experience leveraging AI tools (e.g., Copilot, Claude, ChatGPT)
- Detail-oriented, proactive, solution-oriented, affinity with numbers
- Experience working with/in the health insurance industry
Location
This position is based out of the Milliman office in Seattle, Washington. Candidates hired into this role must be willing to work onsite a minimum of three days per week.
Compensation
The overall salary range for this role is $82,455 - $131,905. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. Employees are also eligible for a bonus under our standard bonus policy.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
- Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
- 401(k) Plan – Includes a company matching program and profit-sharing contributions
- Discretionary Bonus Program – Recognizing employee contributions
- Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
- Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
- Holidays – A minimum of 10 paid holidays per year
- Family Building Benefits – Includes adoption and fertility assistance
- Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
- Life Insurance & AD&D – 100% of premiums covered by Milliman
- Short-Term and Long-Term Disability – Fully paid by Milliman