Product Operations Manager II

About the role

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

As a Product Operations Manager II, you are the product voice in our largest franchise and enterprise deals. You work closely with partners before and after they sign, leading discovery, identifying where their operations align with or differ from HCP’s capabilities, and designing a path to help them succeed. You work daily with partners, Business Development, Product Managers, and Engineering to turn complex operational requirements into solutions we can actually deliver. You own the work everyone else makes decisions from: the gap analyses, the product scope in partner agreements, and the requirements our Product Managers build against. Getting those right means going a step past what a partner asked for to what their business actually needs, shaping a few workable options, and knowing which one you'd recommend before you bring it to Product. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Responsibilities

• Conduct in-depth discovery sessions with strategic partners to understand business requirements and technical needs
• Lead partner calls and product demonstrations to showcase capabilities, surface constraints early, and build confidence in the solution
• Own detailed gap analyses, propose product solutions, and document product requirements
• Translate partner feedback, business inputs, and usage data into actionable product requirements and prototypes that Product Managers can build from without redoing discovery
• Collaborate with Engineering teams to support Application Programming Interface (API) integrations and enterprise technical solutions
• Partner with Legal, Business Development, and Product teams on feature Statements of Work, product exhibits, and feature prioritization
• Review prototypes and early builds with partners, validate fit against their real operations, and catch misalignment before launch rather than after
• Serve as the primary technical contact for strategic partners while handling escalations and tracking feature delivery
• Optimize workflows, product request backlogs, and escalation frameworks to accelerate feature delivery

Requirements

• 5+ years of experience in product operations, technical account management, customer