Product Operations Manager, Claude.ai (Consumer & Growth)

About the role

Claude.ai is Anthropic's most visible product surface, and how well our models perform there shapes how tens of millions of people experience Claude. We're hiring a Product Operations Manager to embed within the Claude.ai product team.

Responsibilities

• Operationalize model performance: prompting-update tracking, issue prioritization, and go/no-go decision making in tight collaboration with Research, Product, and Engineering
• Own Launch Readiness for Claude.ai: launch checklists, coordination with XFN Teams, and observability into status and roadmap
• Run team operations for Claude.ai & Growth
• Invest in feedback-loop systems: intake, triage, synthesis for consumer users
• Coordinate across functions without formal authority

Requirements

• 5+ years of experience in product operations, program management, or launch readiness roles at fast-paced tech companies
• Operationalized model performance before, ideally at an application-layer AI product company, without necessarily writing evals yourself
• Built or fixed an operational process end-to-end, not just executed someone else's plan
• Thrives in ambiguity, this role is still being defined
• Bring real cross-functional influence
• Built a feedback or issue-triage system from scratch

Qualifications

• Large-scale consumer product experience
• Startup 0-to-1 background
• EAP or beta program experience

Skills

• Strong communication skills

Benefits

Annual compensation range for this role is $240,000—$260,000 USD

Pay

Not specified

Schedule

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Benefits

• Visa sponsorship
• Competitive compensation
• Benefits package including optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space

Guidance on Candidates' AI Usage

Learn about our policy for using AI in our application process.