Product Operations Lead | (contract) Seattle Premium Outlet

About the role

The Product Operations Lead is part of the store leadership team responsible for executing the store product strategy, including product operations and inventory management. They lead inventory shifts, oversee all back‑of‑house product operations, and ensure both the floor and back‑of‑house are stocked and well‑organized. The role provides input to team‑member performance evaluations, contributes to hiring decisions, acts as Supervisor on Duty (SOD) during inventory shifts, and delivers a world‑class guest experience when working on the floor.

Responsibilities

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell‑through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to inform actions, such as analyzing product sell‑through data to provide recommendations to store leadership regarding product focus or pricing.
• Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team‑member performance and support ongoing learning and development through direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, lead from the floor to ensure every guest receives technical product education and a world‑class experience.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Reliable transportation to travel to the assigned store.
• At least 1 year of work experience.
• Experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including use of business technology.
• Experience in leading, mentoring, delegating, or implementing processes with others.
• Education: High school diploma/GED/equivalent or higher.
• Preferred experience in retail, sales, distribution‑center, or warehouse operations; reviewing and interpreting business reports and metrics.
• For experiential stores with food/beverage service only: food safety and/or liquor service certification (optional).

Qualifications

• Creates and supports an inclusive environment that values and celebrates differences.
• Behaves in an honest, fair, and ethical manner.
• Adapts quickly to uncertainty, changes priorities in a fast‑paced environment, and recovers from setbacks.
• Leads and inspires others; motivates, empowers, develops, and directs people.
• Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Identifies improvement opportunities; evaluates alternatives and makes effective, timely decisions.
• Plans and organizes work clearly and efficiently to ensure completion in alignment with priorities.
• Communicates information effectively and understands information shared while interacting with others.

Schedule

The work schedule varies based on store needs and may include mornings, afternoons, evenings, weekends, and holidays. During peak periods, special events, or other circumstances, schedules may include early mornings or late nights/overnights.

Pay

• Base Pay Range: $24.00 – $27.61 per hour (subject to minimum wage in the location).
• Target Bonus: $2.00 per hour.
• Total Target Base Pay Range: $26.00 – $29.61 per hour.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.