Product Operations Intern

About the role

At Instawork, we are on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI.

Responsibilities

• Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.
• Contribute to Product Development: Act as a key tester for new product capabilities. You'll document your findings, share user feedback with the product team, and help identify areas for improvement.
• Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.
• Champion the User Experience: Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap.
• Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.

Requirements

• Currently enrolled in an undergraduate program with a strong interest in product operations.
• A Passion for Product & Tech: You are fascinated by how technology products are built, launched, and improved. You're eager to learn and contribute to the product lifecycle.
• Curious about AI: You don't need to be an expert, but you're an enthusiast interested in learning about the latest AI technologies and tools and their potential to improve user experiences.
• Analytical & Data-Curious: You have a knack for looking at data to find patterns and answer questions. You're comfortable with spreadsheets (Excel/Google Sheets) and are excited to learn more about data analysis.
• A Problem-Solver: You enjoy tackling challenges and are motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem.
• Eager to Learn Technical Skills: You have an interest in learning data analysis tools. Any exposure to SQL or other data tools is a plus, but a strong desire to learn is most important.
• Collaborative & Hands-On: You are a team player who is ready to roll up your sleeves and help with a variety of tasks, from testing new features to analyzing user feedback.

Nice to have

• Familiarity with Coding Agents: Extensive experience building with autonomous agents like Replit Agent and Cursor to move from natural language prompts to production-ready code and complex workflows.
• Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.
• Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.
• Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).

What You'll Do

Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.

Contribute to Product Development: Act as a key tester for new product capabilities. You'll document your findings, share user feedback with the product team, and help identify areas for improvement.

Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.

Champion the User Experience: Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap.

Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.

Pay

The pay range for this position is $30 - $40 per hour. A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Schedule

We are currently working remotely due to the ongoing pandemic, but we plan to return to working in-person five days a week as soon as it is safe to do so.

Benefits

Our benefits package includes:

• Competitive compensation
• Flexible work arrangements
• Professional development opportunities
• Health and wellness programs
• Employee recognition and rewards

Skills

For this role, we are looking for candidates with:

• A passion for product operations
• A strong interest in product and tech
• An enthusiasm for learning about AI technologies and tools
• An analytical and data-curious mindset
• A problem-solving approach
• An eagerness to learn technical skills
• A collaborative and hands-on attitude

Qualifications

To succeed in this role, you should:

• Be currently enrolled in an undergraduate program
• Have a strong interest in product operations
• Be fascinated by how technology products are built, launched, and improved
• Be eager to learn and contribute to the product lifecycle
• Be interested in learning about the latest AI technologies and tools and their potential to improve user experiences
• Have a knack for looking at data to find patterns and answer questions
• Be organized, detail-oriented, and not afraid to ask questions to get to the root of a problem
• Have an interest in learning data analysis tools
• Be a team player who is ready to roll up your sleeves and help with a variety of tasks