Product Operations Engineer

About the role

The Product Operations Engineer will design, code, and test software solutions for learning systems, delivering and supporting products with high quality and in a timely manner. This role involves administering Canvas, integrated third parties, and the SIS (Student Information Systems) to support the worldwide expansion of our schools. The engineer will oversee implementation, support, and troubleshooting of systems within our educational environment (online, brick-and-mortar, and international, 100+ schools). Strong technical skills in data analysis, complex configurations, and integrations with both internal and external applications are required. Collaboration with Software Development Managers and Engineers is essential to maintain and improve current and future developments.

Applicants in California, Colorado, and New York are not eligible for this position.

Responsibilities

• Design, implement, and test software solutions for K-12 schools’ learning environments
• Design, implement, and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with various services from Amazon Web Services (AWS) to build, host, and maintain application environments
• Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
• Analyze and resolve technical and application problems
• Provide analysis and troubleshooting support for production issues and code deployment activities
• Contribute to user interface design and development
• Work collaboratively with other developers, testers, and product owners
• Set up and administer systems (SIS, LMS, third-party integrations) for existing and new schools joining the environment
• Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
• Coordinate day-to-day operations of systems, including addressing system anomalies, diagnosing issues, and ensuring timely resolution to minimize impacts on the learning experience
• Perform routine maintenance and application updates on servers/instances
• Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance teams
• Work with various departments/teams on projects, data requests, automation, and custom reports
• Create and maintain documentation and provide training to corporate as needed
• Support systems during school year-end activities and annual rollovers

Requirements

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• Strong technical aptitude required to learn new systems, processes, and backend reporting
• Experience developing open standards-based solutions: web services, web applications, and modern user interfaces
• Significant, demonstrable experience implementing features across the software development team and development environment
• Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
• Exceptional oral and written communication skills
• Understanding of relational databases and proficiency with SQL
• Experience with message queue technology and design patterns
• 3+ years of experience with NodeJS
• 3+ years of experience with JavaScript
• Familiarity with services within Amazon Web Services, i.e., S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
• Experience with Amazon Web Services API
• Experience with Git version control
• Experience with Unix/Linux environment
• Experience with ticket tracking and resolutions to support end users
• Ability to pass federal and state criminal background checks (FBI/BCI)

Preferred Qualifications

• Ability to think independently and contribute to the overall effort without much direction
• Ability to work well within a team environment
• Ability to work well under pressure
• Experience administering training platforms
• Experience with NoSQL document databases, e.g., MongoDB
• Desired experience with AWS CDK

Pay

The annual starting salary for this position is between $95,000 – $105,000.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• 10 paid holidays annually
• Paid Time Off to cover sick, vacation, and personal absences
• Four unique health insurance plans to choose from, covering a wide range of deductibles and co-insurance levels