Product Operations Contractor

About the role

Adaptive Security is a cybersecurity startup on a mission to stop AI‑powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures — marking NVIDIA's first AI cybersecurity investment. Adaptive was founded by Brian Long and Andrew Jones, who previously co‑founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI‑powered threats including deepfakes, smishing, and voice scams.

We're looking for a reliable, detail‑oriented operations contractor based in Los Angeles to own account provisioning during Australian business hours (8 am‑4 pm AEDT). This is an ongoing role with no fixed end date — we're building long‑term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.

Responsibilities

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
• Fix and resolve flagged account issues as they come in
• Monitor the provisioning-issues channel during your shift and escalate appropriately
• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
• Hand off cleanly to the core hours team at the end of your shift

Requirements

Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study.

Skills

• Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy
• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball
• Self-directed: comfortable working independently during your shift without constant oversight
• Interested in AI: curious about AI tools and use them to make your work faster and better
• Adaptable: comfortable in a fast-paced, high-growth startup environment
• Low ego, high reliability: you show up, do the work, and take pride in execution quality

Benefits

• A key role at a company redefining cybersecurity for the AI era
• Hybrid LA office (ideally 3 days/week)
• A high-performance, supportive team where your contribution is visible and valued
• Access to resources and mentorship to grow your skills throughout your contract

Pay

Paid hourly (ongoing contract)

Schedule

40 hours/week, Monday–Friday, 2 pm–10 pm PT