Product Operations Contractor

About the role

We are seeking a reliable, detail‑oriented operations contractor to own account provisioning during UK business hours. This is an ongoing, contract position with no fixed end date, focused 100% on setting up deep‑fake demo accounts for demos booked by our BDR and AE teams and resolving any flagged issues that arise.

Responsibilities

• Own account provisioning end‑to‑end during your shift, setting up demo accounts for demos booked by our GTM team.
• Fix and resolve flagged account issues as they come in.
• Monitor the provisioning‑issues channel during your shift and escalate appropriately.
• Use AI tools, including Adaptive’s Claude‑based asset‑sourcing automation, to work efficiently.
• Hand off cleanly to the core‑hours team at the end of your shift.

Requirements

• Has a 4‑year degree or is currently pursuing one – we value reliability, technical aptitude, and judgment over field of study.
• Extremely detail‑oriented, with meticulous attention to accuracy.
• Organised under pressure; able to juggle competing requests and prioritise without dropping the ball.
• Self‑directed; comfortable working independently during your shift without constant oversight.
• Interested in AI; curious about AI tools and eager to use them to make work faster and better.
• Adaptable to a fast‑paced, high‑growth startup environment.
• Low ego, high reliability – you show up, do the work, and take pride in execution quality.

Benefits

• A key role at a company redefining cybersecurity for the AI era.
• Hybrid NYC office (ideally three days per week).
• A high‑performance, supportive team where your contribution is visible and valued.
• Access to resources and mentorship to grow your skills throughout the contract.

Schedule

Hybrid arrangement (NYC office, ideally three days per week). Shift runs Monday‑Friday, 7 am‑3 pm ET (aligned with UK business hours), 40 hours per week.

Pay

Paid hourly.