Product Operations

About the role

Valinor Streamline is seeking a highly resourceful Product Operations team member to work directly with the General Manager and help bring the business into its next phase of growth. This is a hands-on role for a curious generalist who enjoys solving ambiguous problems, building things, and taking ownership beyond a narrowly defined job description.

Responsibilities

• Coordinate product priorities and delivery across the General Manager, engineering, Hub growth team, and customers.
• Capture customer needs, identify recurring themes, and translate feedback into clear product requirements, tickets, and projects.
• Own the customer issue and escalation process, resolving questions directly when possible and routing more complex needs to the appropriate team.
• Build the workflows, documentation, standard operating procedures, and communications that help Streamline operate efficiently as it grows.
• Create product demos, prototypes, automations, and lightweight internal tools using low-code and AI-assisted platforms.

Requirements

• Experience: 3+ years of experience in product operations, product management, implementation, business operations or another customer-facing role in a technology environment. Experience supporting U.S. Government or complex enterprise customers is preferred.
• Bias for Action: A proactive, hands-on working style with the judgment to identify what needs to be done and the ownership to follow through.
• Customer Judgment: Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps.
• Product Curiosity: Genuine interest in how products work, with the confidence to form opinions, ask thoughtful questions, and contribute to product decisions.
• Technical Fluency: Comfort working with engineers and using low-code, automation, and AI-assisted tools to build workflows, demos, prototypes, or internal solutions.

Qualifications

The role requires the candidate be eligible to obtain and maintain a U.S. security clearance. Active clearance preferred, but not required.

Skills

Not specified

Benefits

Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others.

Pay

TBD

Schedule

TBD