Product Operations Associate I
About the role
The Product Operations Associate I supports the Product Department by acting as a resident subject matter expert (SME) for all products, tracking KPIs, and recommending and implementing processes and strategies. This role involves working closely with customers and partners to enhance their satisfaction and ensuring the successful implementation of new products.
Responsibilities
- Acting as resident SME for all products
- Strong understanding of Agent/ISO processes for setup and pricing merchant services
- Tracking KPIs to ensure adherence to operational policies and procedures
- Recommending and implementing processes and strategies for quality assurance
- Shaping and supporting partner campaign goals and strategies
- Introducing products to pilot groups of customers and ISVs/ISOs/agents
- Recommending and implementing strategies to enhance retention and enterprise client services
- Testing and logging for both pending updates to production and identifying issues within production
- Working with customers and partners on technology enhancements
- Providing product training and coaching staff and customers on product functionality
- Creating, updating, and maintaining training manuals/decks related to products
- Supporting organizational tasks and projects on an as-needed basis
Requirements
- High School Diploma and relevant experience
- College degree a plus!
- Experience working in Bankcard processing industry (acquiring)
- Proficiency with Microsoft Suite, ASANA, and other related project management tools
- Experience with coding languages (JS, CSS, HTML, etc.) preferred
- Experience with API Documentation, Google Analytics or similar marketing analytic tools
- Experience with screenshare/meeting software
- Strong analytical and problem-solving abilities
- Effective communication skills
- Prioritizing competing tasks and managing time effectively
- Attention to detail to ensure work is complete and accurate
- Ability to follow up with others to ensure agreements and commitments have been fulfilled
- Flexibility within organizational changes
Qualifications
- Competitive salary, bonuses, and incentives
- Comprehensive employer-sponsored health, vision, and dental insurance programs
- Paid time off, including vacation, sick, and holidays
- 401K plan with matching contribution
- Career development and advancement opportunities
- Vibrant office culture with team building, birthdays, work anniversaries, and more!
Benefits
- Health, vision, and dental insurance
- Paid time off
- 401K plan with matching contribution
Pay
Final salary offer will be based on experience, skills, and qualifications.
Schedule
Full-time position located in Calabasas, CA.
Skills
- Bankcard processing industry experience
- Microsoft Suite proficiency
- Project management tools
- Coding languages (JS, CSS, HTML, etc.)
- API Documentation and Google Analytics
- Screenshare/meeting software
- Strong analytical and problem-solving abilities
- Effective communication skills
- Prioritization and time management
- Attention to detail
- Follow-up and commitment fulfillment
- Flexibility in organizational changes
Benefits
- Health, vision, and dental insurance
- Paid time off
- 401K plan with matching contribution
Notice
Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: Final salary offer will be based on experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products, or commercial interests. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.