Product Operations Associate I

About the role

The Product Operations Associate I supports the Product Department function, enhancing customer and partner satisfaction. They act as a resident subject matter expert (SME) for all products, track KPIs, and recommend and implement processes and strategies.

Responsibilities

• Understand and apply Agent/ISO processes for merchant services setup and pricing.
• Track KPIs to ensure adherence to operational policies and procedures.
• Exercise independent judgment and discretion to enhance service standards/levels.
• Recommend and implement quality assurance processes based on client or staff feedback.
• Support partner campaigns and introduce new products to pilot groups.
• Test and log issues for both pending updates and production, assisting the development team.
• Work with customers and partners on technology enhancements to ensure satisfaction.
• Provide product training and coach staff and customers on product functionality.
• Ensure a customer-focused collaborative team culture.
• Create, update, and maintain training manuals/decks related to products.
• Support organizational tasks and projects as needed.

Requirements

• High School Diploma and relevant experience.
• College degree a plus!
• Experience in Bankcard processing industry (acquiring), specifically with merchant services.
• Proficiency with Microsoft Suite, ASANA, and other project management tools.
• Experience with coding languages (JS, CSS, HTML, etc.) preferred.
• Experience with API Documentation, Google Analytics, or similar marketing analytic tools.
• Experience with screenshare/meeting software.
• Strong analytical and problem-solving abilities.
• Effective communication skills, both verbal and written.
• Prioritization and time management skills.
• Attention to detail and ability to follow up on commitments.
• Flexibility to adapt to organizational changes.

Qualifications

• HS Diploma and relevant experience.
• College degree a plus!
• Experience in Bankcard processing industry (acquiring).
• Specific experience (working for a processor, sponsor bank, merchants, and/or card brand).
• Proficiency with Microsoft Suite, ASANA, and related project management tools.
• Experience with coding languages (JS, CSS, HTML, etc.) preferred.
• Experience with API Documentation, Google Analytics, or similar marketing analytic tools.
• Experience with screenshare/meeting software.
• Strong analytical and problem-solving abilities.
• Effective communication skills, both verbal and written.
• Prioritization and time management skills.
• Attention to detail and ability to follow up on commitments.
• Flexibility to adapt to organizational changes.

Skills

• Understanding of Agent/ISO processes for merchant services.
• Ability to track KPIs and implement quality assurance processes.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Time management and attention to detail.
• Flexibility to adapt to organizational changes.

Benefits

• Competitive salary, bonuses, and incentives.
• Comprehensive employer-sponsored health, vision, and dental insurance programs.
• Paid time off, including vacation, sick, and holidays.
• 401K plan with matching contribution.
• Commitment to career development and advancement.
• Vibrant office culture with team building, birthdays, work anniversaries, and more!

Pay

$31 - $38/hr.

Schedule

This position reports daily to our office in Calabasas, CA.

Company Information

Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: Maverick Payments discloses the salary range for its positions. Final salary offers are based on experience, skills, and qualifications. Maverick Payments does not accept unsolicited resumes from agencies or search firms for this or other job postings. Maverick Payments is committed to fair employment practices and adheres to the Los Angeles Fair Chance Initiative for Hiring.