Product Operations Analyst

About the role

At Instawork, we are on a mission to create meaningful economic opportunities for skilled hourly professionals. Our AI-powered labor marketplace helps local businesses scale and enables global technology companies to innovate in robotics and AI. We are seeking a Product Operations Analyst to support the operationalization of our intelligent product features, ensuring they deliver value and efficiency to our users.

Responsibilities

• Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.
• Contribute to Product Development: Act as a key tester for new product capabilities. Document your findings, share user feedback with the product team, and help identify areas for improvement.
• Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.
• Champion the User Experience: Be a voice for our users. Gather, organize, and analyze user feedback from various channels to inform the product roadmap.
• Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.

Nice to have

• Familiarity with Automation Tools: Any experience with tools like Zapier or other no-code/low-code platforms is a bonus.
• Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.
• Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.
• Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).

Benefits

• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

Pay

The base salary for this position is $80,000 - $100,000. This position is eligible for equity in the form of stock options and Instawork benefits, including:

• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

Schedule

We are currently working in-person five days a week. However, we are open to remote work for the right candidate.