Product Operation Manager-SBS-TikTok Local Service

About the Team

With the mission of "Inspiring New Life and Helping Good Business," Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other products, Local Services creatively connects services and roles related to daily life, making experiences richer, more unique, and innovative. The team also fosters an inclusive and fair business environment, helping merchants, service providers, creators, and others continuously create revenue and improve efficiency.

Responsibilities

• Research the launches and iteration updates of key competitors in the maps, delivery, and location services industry, and propose product recommendations and matched solutions for diverse business scenarios.
• Conduct user experience evaluation and research on POI products for TikTok US business, and formulate data evaluation standards.
• Collaborate with product and labeling teams to iterate evaluation capabilities and deliver evaluation results, taking accountability for delivery quality of evaluation outputs and manual operation efficiency.

Qualifications

Minimum Qualifications:

• Bachelor’s degree or above.
• Minimum 3 years of working experience in data labeling, user research, or related fields.
• Strong project management skills and excellent cross-team communication & coordination capabilities. Prior experience collaborating across time zones is preferred.

Preferred Qualifications:

• Working experience in local services, maps/location-based services, or O2O industries is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, we create value for our communities, inspire creativity, and bring joy. We strive to do great things with great people, leading with curiosity, humility, and a desire to make an impact. Every challenge is an opportunity to learn and innovate as one team. We embrace an "Always Day 1" mindset, achieving meaningful breakthroughs for ourselves, our company, and our users.

Pay

The base salary range for this position is $108,000 - $208,800 annually. Compensation may vary based on qualifications, skills, competencies, experience, and location. Base pay is part of a total package that may include discretionary bonuses, incentives, and restricted stock units.

Benefits

• Day-one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).