Product Operation Manager, Experience ops, Strategy & Workflow - USDS

About the Team

The Experience Operations Product team aims to maintain the stability, security, simplicity, and ease of use of TikTok's products. We effectively support business growth, balance multiple business needs, and help TikTok become a comprehensive platform that connects people, content, and services.

Responsibilities

• Act as the Product team's business partner to the operations team. Possess a profound understanding of the platform and tool-related pain points that operational teams face daily. Provide product optimization recommendations from an operational perspective.
• Establish a data monitoring system to proactively track user experience, identify risks, and detect abnormal fluctuations from user feedback. Enable the team to promptly report bugs and issues, while also providing data to support continuous business optimization.
• Regularly review and optimize rules and strategies related to user experience. This includes improving our issue management workflow, from identification and reporting to assessment, resolution, and review.
• Collaborate closely with operation team leads to ensure that our workflow and tooling designs directly contribute to the goals for bug detection and resolution.
• Handle all experience operation related configuration work, including permissions management, automated notifications, automated user assignments, skill-based routing, and maintenance of auto-reply logic.
• Collaborate with PM and R&D to organize pre-launch testing with the operations team. Provide training to the operations team on how to use new features.
• Manage bug reporting: Act as the central point for reporting bugs encountered by the operations team in their daily use of tools and platforms. Keep track of issue life-cycle metrics and use the metrics to drive the R&D team to resolve these issues in a timely manner.

Qualifications

Minimum Qualifications

• Bachelor's degree or above, with more than four years of work experience.
• In-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
• Strong analytical skills with the ability to assess cases and break down complex issues, structure operational improvements, and implement effective solutions.
• Demonstrated ability to drive key metric improvements through process management.
• Comfortable generating creative solutions, leveraging technology and tools to enhance both individual and team performance.

Preferred Qualifications

• Project management (PMO) experience preferred.
• Experience working across multiple locations and time zones within global organizations.

About USDS TikTok

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps, and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation.

USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect — and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy — a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Pay

The base salary range for this position in the selected city is $70,304 - $151,112 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work; this role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

Benefits

• Day one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Schedule

This role requires a fully in-person schedule up to 5 days a week.