Product [Multiple Positions Available]

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to consumers, small businesses, and prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. With a history spanning over 200 years, we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About the role

This position requires up to 10% domestic travel to client sites and business meetings and is based in Jersey City, NJ (545 Washington Boulevard).

Responsibilities

• Develop and deliver Business Review presentations for Automated Clearing House (ACH) Premier Clients to drive client engagement.
• Guide and facilitate in-person and virtual review sessions to communicate actionable insights and influence client decision-making at senior levels.
• Serve as an advisor and primary escalation point for all Premier Client inquiries.
• Design contingency plans for duplicate ACH payments, optimize cut-off time processes, and resolve research requests.
• Conduct data analysis on Return Item Monitoring for Premier Clients, identifying root causes, recommending strategic solutions, providing authoritative guidance to clients to ensure strict compliance with ACH rules to mitigate operational risk, and driving measurable improvements in payment performance.
• Drive ACH product enhancements by leveraging feedback from Premier Clients and guiding the full product lifecycle as an ACH subject matter expert.
• Research and diagnose issues, identify solutions, and partner with the Technology team to implement changes.
• Deliver customized data-driven reporting solutions that directly support and advance clients' strategic business objectives.
• Perform portfolio analysis for Premier Clients to uncover opportunities for new product adoption and cross-sell, and present tailored recommendations to maximize client value.
• Collaborate cross-functionally with product, operations, and compliance teams to resolve client issues, streamline processes, and enhance overall service delivery.
• Monitor and interpret industry trends and regulatory developments, advising clients on emerging risks and opportunities to safeguard and grow their ACH operations.
• Maintain documentation of client interactions, strategic action plans, and follow-up activities to ensure accountability, transparency, and continuous improvement.

Requirements

• Master's degree in Engineering Management, Business Management, or related field of study plus 3 years of experience in the job offered or as Product, System Analyst, Software Engineer, System Engineer, or related occupation.
• Alternatively, a Bachelor's degree in Engineering Management, Business Management, or related field of study plus 5 years of experience in the job offered or as Product, System Analyst, Software Engineer, System Engineer, or related occupation.

Skills

This position requires the following experience:

• Three (3) years of experience with:
  • Participating in the product development life cycle from ideation, planning and strategy, requirement gathering and design, development and execution, launch and go-to-market, and post-launch management.
  • Performing quantitative market analysis and segmentation using Tableau, Power BI, and advanced Excel functionalities including VLOOKUP and Pivot Tables to analyze client performance and identify revenue opportunities.
  • Conducting discovery and defining requirements across the product life cycle.
  • Defining product requirements and authoring user stories, acceptance criteria, and issue tracking in project management tools including Jira and Confluence.
• Two (2) years of experience with developing and maintaining interactive dashboards that track transaction volume, value, and latency KPIs for payment flows.

Pay

Salary: $169,541 per year.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Discretionary incentive compensation for eligible roles, which may be awarded in recognition of individual achievements and contributions (paid in cash and/or forfeitable equity).