Product Manager, Vice President - Global Customer Platform Strategy & Communications

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owes, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Buys the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Pairs with senior leaders to develop clear, compelling, consistent messaging strategies that reflect the business vision through written and visual storytelling, enhancing leadership understanding, and driving product strategy
• Translates and communicates highly technical data-driven concepts into business-facing language
• Designs impactful slides and presentations to support executive narratives and speaking engagements
• Manages the development and distribution of internal communications, ensuring a consistent voice across all channels
• Pairs across the firm to improve awareness of strategic objectives and business priorities
• Manages Design Partners, convening the right stakeholders to co-prioritize where partners lean in, and demonstrates measurable value from the design relationship to strengthen and scale our platform

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Expertise in authoring executive communications
• Experience in agile methodology
• Expertise in PowerPoint, Excel and copywriting
• Experience with strategic planning and KPI development
• Experience managing competing priorities under tight deadlines
• Experience collaborating with developers, database architects and technical product leaders to translate technical language to business-facing language
• Demonstrated ability leveraging AI to accelerate message development (drafting, editing, audience-tailoring) and to build/enable automated processes that improve throughput, consistency, and quality

Preferred Qualifications, Capabilities, And Skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with Jira and Align
• Intranet page design and management

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.