Product Manager, User Trust

About the role

User Trust is central to the security, reliability, and integrity of Betterment's financial products and the customers who depend on them. You will own the product roadmap across identity verification, authentication, device risk, behavioral signals, and account security for Betterment's retail investing and cash products.

You will identify and prioritize opportunities to increase security and integrity while minimizing friction in signup, funding, withdrawals, login, and sensitive profile changes. You will partner with Operations, Security Engineering, Customer Experience, and Compliance to design, implement, and iterate on KYC/KYB, 2FA, risk scoring, transaction monitoring, and case management controls.

You will work closely with engineering to define solutions and tradeoffs, while actively questioning assumptions and default approaches before converging on an implementation. You will lead cross-functional delivery with design, engineering, analytics, and operations from problem definition through discovery, specs, launch, and iteration.

You will run experiments and tests to calibrate trust controls, including where to require additional verification, how to tune thresholds, and how to communicate risk decisions. You will define and track success metrics that balance platform integrity with customer experience, including financial risk, login success rates, and conversion.

Qualifications

You have strong analytical and data-informed decision-making skills, comfortable using metrics, experiments, and qualitative inputs (CX tickets, risk case data, user research) to set direction. You have proven success leading cross-functional work with engineering, design, CX, Operations, Compliance, Legal, and Security to ship complex features.

You have a proven track record of balancing fraud/risk reduction with customer experience and growth, and clearly communicating the tradeoffs you are making. You have excellent written and verbal communication and storytelling skills; able to create clear specs and influence stakeholders at multiple levels.

You have a strong sense of ownership and a track record of driving work forward in ambiguous environments while maintaining a high bar for quality and customer trust.