Product Manager (UCaas and VOIP)

About the role

As Product Manager – Business Voice, you will manage the roadmap and complete lifecycle for all Business Voice products, evaluate and develop new product ideas, and enhance existing products to meet customer needs and drive market success. The current voice portfolio includes Hosted PBX, POTS lines, PRI, SIP, complex multi-line business phone systems, metered long distance and toll-free, and Hosted Voice handsets. Cable One operates in ILEC, CLEC, and VOIP regulatory environments, and delivers services over Fiber, HFC, and DSL.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

Responsibilities

• Manage the complete lifecycle of assigned products from concept to retirement.
• Ensure cross-functional team support on all aspects of product design, development, and execution.
• Drive business analysis and experimentation, capturing insights that inform product design and development.
• Monitor customer experience and identify/recommend enhancements to improve the experience and lead to greater product adoption.
• Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them.
• Research and understand the competitive landscape in order to provide the products and features necessary for our success.

Requirements

• 5+ years’ experience in Product Management or Product Development
• Experience with Voice Communication technologies and services is required
• Familiarity with telecom industry including regulatory frameworks
• Strong analytical ability with data-driven decision-making skills
• Strong problem-solving ability with sound judgement and creativity
• Proficient with Microsoft Office

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area