Product Manager - Trust and Security - Executive Director

Job Responsibilities

• Define and execute product strategy and vision that delivers measurable value to customers and the business
• Lead discovery efforts and market research to identify customer problems, validate opportunities, and inform the product roadmap
• Own and manage the product roadmap and backlog, prioritizing work to align to strategic outcomes and customer value
• Translate customer needs into clear requirements, user stories, and acceptance criteria to support delivery
• Partner with design, engineering, and data teams to deliver products that meet scalability, resiliency, and stability standards
• Drive product launch planning, including readiness, stakeholder alignment, feedback collection, and post-launch iteration
• Establish and track product success metrics, including cost, feature adoption, customer experience, risk posture, and reliability
• Communicate product direction and progress through clear updates and executive-level materials
• Identify risks, dependencies, and trade-offs, escalating issues and driving decisions to maintain delivery momentum
• Mentor and develop team members, supporting prioritization and execution against objectives
• Foster strong partnerships across stakeholders to improve execution, customer outcomes, and product quality

Required Qualifications, Capabilities, And Skills

• Minimum 10 years of experience in product management or a closely related domain
• Advanced knowledge of the product development lifecycle, product design, and data analytics
• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong written and verbal communication skills, including ability to prepare executive-level communications
• Proficiency in Microsoft Excel and PowerPoint
• Demonstrated leadership skills, including experience mentoring and developing others
• Strong organizational and project management skills with ability to manage competing priorities under tight deadlines
• Proven ability to collaborate and build strong partnerships across cross-functional teams
• Intellectual curiosity with the ability to learn quickly and apply new concepts
• High degree of initiative and ability to work effectively under pressure

Preferred Qualifications, Capabilities, And Skills

• Experience managing a product team or leading multiple product workstreams
• Experience delivering Trust and Security products or related risk and control capabilities
• Experience working in regulated environments with strong governance expectations
• Experience using agile product management practices and tools
• Demonstrated ability to drive process improvements and operational efficiency
• Experience launching products at scale and managing post-launch performance

About The Team

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.