Product Manager - Telephony (Contract)

Responsibilities

• Act as the primary advocate for customer needs and align them with business goals
• Own the tracking and reporting of key product metrics to illustrate progress
• Prioritize and manage the product backlog based on customer feedback and business needs
• Facilitate discovery sessions to identify customer challenges and guide product direction
• Lead the product roadmap in coordination with technical teams, ensuring alignment on priorities
• Clearly communicate product vision and updates to both teams and senior leadership
• Develop strategies for telephony and contact center capabilities, prioritizing system requirements

Qualifications

• 5-7 years of product management experience with a focus on telephony or call center systems
• Proficient in managing product backlogs and developing strategic roadmaps
• Experienced in defining and advocating for product OKRs and KPIs
• Solid understanding of AWS Connect and telephony solutions
• Strong communication skills to engage effectively with stakeholders at all levels

Benefits

• Comprehensive medical, dental, and vision coverage with significant premium contributions
• Health reimbursement account funded by the employer for high-deductible health plans
• Generous 401(k) matching program with immediate vesting
• Flexible paid time off policies, including vacation, sick, personal, and parental leave
• Employer-paid coverage for short-term and long-term disability, life, and AD&D insurance
• Access to additional voluntary insurance options for employees and dependents
• On-site amenities including a gym, stocked kitchen, and free parking

Pay

$110,000 – $130,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available