Product Manager - Tech Delivery - GenAI

About the role

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs.

Responsibilities

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain.
• Communicates the program vision and roadmap to stakeholders, product owners and the teams.
• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses.
• Provides input into defining business capabilities and aligning them to products or creating new products to support them.
• Ensures product availability by partnering closely with demand and capacity teammates.
• Develops business cases for new products and additional features for existing products.
• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends.
• Lead onboarding team responsible for successful delivery of GenAI use case onboarding engagements across the enterprise.
• Oversee the portfolio of onboarded and in-flight use cases, providing visibility into readiness, risks, dependencies, adoption, and release schedules.
• Ensure tenant teams comply with enterprise AI governance requirements throughout the use case lifecycle.
• Own onboarding operating model, standards, and processes that guide use cases from design through deployment, operation, and on-going evolution.
• Drive process improvements, tooling, automation, and operational controls to improve scalability, efficiency, and transparency.

Requirements

• Change & Adoption Leadership: Experience driving organizational readiness, enablement, and adoption of new technologies.
• People Leadership: Experience building, leading, and developing high-performing teams.
• Stakeholder Management: Proven ability to influence leaders and coordinate across technology, risk, compliance, and business organizations.
• Communication & Executive Presence: Ability to communicate complex technical, operational, and governance topics to senior audiences.
• Business & Solution Analysis: Ability to evaluate use cases, align business objectives to platform capabilities, and assess solution readiness.
• Technical Acumen: Understanding of APIs, integrations, application architectures, data flows, and enterprise technology platforms.
• Generative AI Expertise: Knowledge of LLMs, agents, RAG architectures, model lifecycle management, and responsible AI principles.
• Platform & Product Mindset: Ability to identify capability gaps, influence roadmap priorities, and drive platform adoption at scale.
• Program & Portfolio Management: Experience managing complex portfolios, dependencies, risks, and cross-functional delivery.
• Operational Excellence: Experience designing scalable processes, controls, automation, KPIs, and reporting frameworks.
• Agile / SDLC Experience: Familiarity with enterprise software development, release management, and product delivery practices.

Qualifications

• 5+ years of experience in similar role
• Good communication skills
• Team player
• Organizational skills

Skills

• Financial Management
• Influence
• Solution Delivery Process
• Stakeholder Management
• Technical Strategy Development
• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Risk Management
• Business Acumen
• Business Case Analysis
• Data Management
• Solution Design
• Vendor Management

Minimum Education Requirements

Bachelor Degree or Equivalent Professional Experience