Product Manager - Tech Delivery

About the Role

This role is responsible for maximizing the value of one or more products within the Business Architecture and Horizontal Product Management team at the program level in a scaled Agile model. The Product Manager defines and refines detailed epic-level requirements, collaborates with stakeholders, and aligns priorities with Product Owners running respective scrum teams. The position requires deep knowledge of strategic horizontal capabilities such as workflow, document management, correspondence, eSign, eForms, content management, and more to drive cross-team collaboration.

Responsibilities

• Generate the vision and roadmap for the program based on customer requirements, industry trends, regulations, and strategic business or technology direction.
• Communicate the program vision and roadmap to stakeholders, product owners, and teams.
• Oversee the budget(s) for one or more products by collaborating with finance partners on personnel and non-personnel expenses.
• Provide input into defining business capabilities and aligning them to products or creating new products to support them.
• Ensure product availability by partnering with demand and capacity teammates.
• Develop business cases for new products and additional features for existing products.
• Partner with product owners and teams to ensure optimum value is obtained through technology, business, and industry expertise.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Model an inclusive environment for employees and clients, aligned with company Great Place to Work goals.
• Manager of Process & Data: Demonstrate deep process knowledge, operational excellence, and innovation through simplicity, data-driven decision-making, and continuous improvement.
• Enterprise Advocate & Communicator: Communicate enterprise decisions, purpose, and results, connecting team strategy, priorities, and contributions.
• Risk Manager: Ensure proper risk discipline, controls, and culture to identify, escalate, and debate issues.
• People Manager & Coach: Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
• Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting, and delegating team work.

Requirements

• 5+ years of relevant work experience with business and technology projects, including process improvement/re-engineering and technology change efforts.
• Knowledge of project tools (JIRA experience preferred).
• Experience with and knowledge of Agile project management methodology.
• Process design orientation.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Ability to facilitate meetings, capture key outcomes/actions, and own product documentation.
• Intermediate proficiency using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio).
• Strong decision-making skills with an assertive and proactive communication style.
• Strong communication skills (verbal, written, and presentation) and active listening skills.
• Proficiency in data management, including strong data analytic capability.
• Strong organizational skills and ability to handle multiple tasks.
• Enthusiastic, energetic, determined, and positive—especially under pressure.
• Critical thinker and risk-minded.

Desired Skills

• Provide input into defining business capabilities and aligning them to products or creating new products to support them.
• Articulate business value to Product Owners to ensure alignment with product and strategy.
• Ensure alignment across the product roadmap to achieve portfolio objectives.
• Create and prioritize features/epics in the program backlog; empowered to make trade-off decisions between emerging and planned work.
• Refine features/epics with Product Owners to ensure sufficient ready work for the upcoming 1-2 quarters.
• Review and accept features/epics, making on-the-spot decisions on scope and requirements.
• Partner with Product Owners and teams to ensure optimum value through technology and advanced business/industry understanding.

Skills

• Financial Management
• Influence
• Solution Delivery Process
• Stakeholder Management
• Technical Strategy Development
• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Risk Management
• Business Acumen
• Business Case Analysis
• Data Management
• Solution Design
• Vendor Management

Schedule

1st shift (United States of America), 40 hours per week.