Product Manager, T-Platform

Job Overview

The Product Manager – Program & Scope Lead is responsible for operational orchestration, scope governance, release coordination, and onboarding cadence management supporting T-Platform, T-Mobile’s enterprise operational and management platform for TFB products and services.

This role operates as the operational heartbeat of the T-Platform Product Realization organization and is responsible for maintaining alignment across Product, UX, Technical Discovery, Architecture, Operations, and IT Delivery teams while supporting highly dynamic onboarding and release activities across multiple TFB portfolios.

T-Platform supports highly integrated enterprise operational use cases spanning Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities.

Job Responsibilities

• Vision, Strategy, and Analysis

• Owns product end to end for products or features with moderate level of complexity and scope.
• Creates, manages, maintains and communicates product vision and roadmap.
• Identifies target customer(s) for existing or future products drives end user product research.
• Promotes collaboration and influence with business and internal/external stakeholders.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Communicates, influences, and sells ideas at Director level and below.
• Works with external third parties to assess partnerships and licensing opportunities.
• Develops and maintains current understanding of tech trends.
• Assesses how trends impact the roadmap or create opportunity for innovation of the product.

• Customer Evangelist

• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.

• Product Execution / Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products.
• Owns and manages product backlog and priorities with our business and technology partners.
• Scopes and prioritizes activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Supports the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
• Accountable for product quality and performance in production environment.
• Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
• Manages development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

• Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance.
• Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
• Develops adoption tools and training material.