Product Manager - Shared Branch

About the role

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

We are seeking a talented Product Manager who is responsible for the tactical product management effort for various Velera products and services. The incumbent will serve as a liaison and subject matter expert to internal and external customers on Velera’s products and services.

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve.

Responsibilities

• Lead the analysis and review product enhancement requests from various sources and oversee the creation of business requirements for these enhancements.
• Serve as an escalation point, both internally and externally, related to assigned products and applications.
• Collaborate with appropriate functional areas (e.g., Training, Operations, Information Technology, Administration, and Finance) to develop and provide comprehensive product definitions, objectives, and goals that are responsive to the needs of the end user.
• Work closely with Velera’s departments in executing product strategies on assigned products and services.
• Identify risks throughout feasibility studies and development process and communicate issues to senior product management and leadership for evaluation; develop market test scenarios and ensure approval from the end-user for product rollout.
• Development of product documentation, procedures, and training in all pertinent platforms.
• Report and routinely update product and solution performance information to the strategic product manager.
• Lead research efforts, analyze and ascertain required modifications and impacts to existing products and services. Communicate to affected areas.
• Assist in the coordination and presentation of seminars and training for Velera personnel, prospective clients, trade associations, current members and other entities as assigned.
• Conduct and lead meetings to