Product Manager / Service Designer (Digital Product & Human-Centered Design)

ReefPoint Group is a Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering innovative technology, data, analytics, AI, and digital transformation solutions to Federal agencies. Our teams help solve complex mission challenges through cloud modernization, data engineering, advanced analytics, artificial intelligence, cybersecurity, and human-centered design.

About the role

We're seeking professionals who excel at turning customer needs into scalable products and services. This talent community supports future opportunities leading product strategy, customer discovery, service design, platform adoption, Agile delivery, and digital transformation initiatives across enterprise cloud, analytics, AI/ML, and data platforms.

Responsibilities

• Lead product strategy, roadmap development, and backlog prioritization.
• Conduct customer discovery, stakeholder interviews, and user research.
• Design customer journeys, service blueprints, and operational workflows.
• Facilitate Agile ceremonies, workshops, roadmap reviews, and planning sessions.
• Develop business cases, adoption strategies, and executive communications.
• Partner with engineering, architecture, AI/ML, governance, and business teams.
• Monitor adoption metrics, customer satisfaction, and operational KPIs.
• Drive continuous improvement and organizational change initiatives.

Requirements

• Bachelor's degree in Business, Information Systems, Human-Centered Design, Design, Engineering, Public Administration, or a related field.
• Minimum of 3 years of professional experience in Product Management, Product Ownership, Service Design, Human-Centered Design, Business Analysis, Digital Transformation, or a related discipline.
• Experience gathering business and user requirements through stakeholder engagement and discovery activities.
• Experience working within Agile delivery teams.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to balance customer needs, business objectives, and technical considerations when developing solutions.
• Strong analytical and problem-solving skills.

Preferred Qualifications

Experience with one or more of the following disciplines or methodologies is highly desired:

• Product Management: Product Strategy, Product Roadmaps, Product Ownership, Product Discovery, Backlog Management, User Story Development, Feature Prioritization, Minimum Viable Product (MVP).
• Human-Centered Design: Service Design, Design Thinking, User Research, Journey Mapping, Service Blueprinting, Persona Development.
• Customer Experience (CX)
• Agile Delivery: Agile, Scrum, SAFe, Kanban, Lean, Continuous Improvement.
• Product & Design Tools: Azure DevOps, Jira, Confluence, Miro, Figma, Lucidchart.
• Additional Experience: Digital transformation initiatives, business process improvement, change management, data-informed product decisions, Federal consulting experience.
• Experience supporting VA, DoD, DHA, CMS, HHS, or other federal agencies.
• Active Public Trust or Security Clearance (or ability to obtain one).

Why Join ReefPoint Group?

At ReefPoint Group, you'll help organizations transform how they deliver services through thoughtful product strategy, human-centered design, and collaborative problem-solving. You'll work alongside experienced consultants, engineers, designers, and technologists to develop innovative solutions that improve customer experiences and support meaningful federal missions. We foster an environment where curiosity is encouraged, ideas are valued, and continuous learning is part of our culture. Whether you're shaping a digital product, redesigning a customer journey, or helping clients navigate organizational change, your work will have a lasting impact.