Product Manager (Records Management Systems) - Remote

About the role

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations - from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Responsibilities

• Define and own the RMS product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
• Independently manage the full RMS product lifecycle, from concept and business case through launch and ongoing optimization
• Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
• Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
• Establish success metrics and KPIs to measure RMS's performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
• Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
• Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements