Product Manager Production Support

About the role

The Product Manager, Production Support & AI-Driven Delivery is accountable for end-to-end product performance in production, ensuring stability, scalability, and continuous improvement of AI-enabled solutions across Disability & Leave (D&L).

Key Responsibilities

• Own end-to-end production health and performance for AI-enabled claims products and workflows.
• Monitor system performance, SLAs, and user experience across claim journeys.
• Lead production issue triage, resolution, and root cause analysis.
• Partner with engineering, operations, and stakeholders to prioritize work and ensure rapid issue resolution.
• Drive continuous improvement by eliminating recurring defects through systemic fixes and process enhancements.
• Oversee FINEOS/Catalyst integration and optimization, collaborating with FINEOS to enhance performance, resolve issues, and support scalable AI capabilities.

Required Qualifications

• 5+ years in product management, production support, or operations leadership within Group Benefits, Disability, or similar domains.
• Strong knowledge of Disability & Leave (STD, LTD, FMLA, PFML, ADAAA) processes and systems.
• Proven experience managing production incidents, triage, and root cause analysis.
• Experience working with AI-enabled solutions in production or near-production environments.
• Strong analytical and problem-solving skills with a data-driven mindset.

Preferred Qualifications

• Strong leadership skills.

Pay

The expected salary range for this position is $102,000 - $171,100. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits

We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Opportunity Employer

MetLife, Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable to submit an application through the online submission feature. To request a reasonable accommodation, please click here to view the Reasonable Accommodation Request form or contact us directly at 1-800-4-COMPLAINT (1-800-426-7562) or accommodations@metlife.com. Please note that requests for accommodation will be honored only if received 48 hours prior to the closing date of the job opening.