Product Manager, Payment Solutions

About the Role

This role will be responsible for assessing customer specific needs focusing on enterprise-level payment and loyalty in tandem with user experience. The position involves requirements gathering, market analysis, product planning, and implementation for payment solutions across North America. The role aims to optimize, deliver growth, profit, and market opportunities by defining, leading, and aligning strategic objectives to create a roadmap for platform features, functionality, capabilities, and services.

Responsibilities

• Work closely with key customers, commercial teams, and architects to drive solutions based on core products in the portfolio.
• Define and continuously refine the payment roadmap for the region, including market requirements, compliance, customer requirements, and product convergence activities.
• Gain Voice of Customer (internal and external) to ensure user adoption, securing raw input from customers, suppliers, and channel partners.
• Identify and create business cases for new products/features to drive additional customer benefit and revenues.
• Stay updated with local standards bodies, regional payment mandates, and ensure timely delivery in the product roadmap.
• Drive engineering priorities through the Program Increment planning process and manage dependencies with other product leaders.
• Collaborate with sales and marketing to provide a strong value proposition, go-to-market strategy, and sales enablement materials.
• Perform competitive analysis and market research to influence product strategy.
• Package and price products based on customer data, sales data, market intelligence, and other data points.

Requirements

• Minimum 5 years of product management or engineering experience, preferably in payment hardware and software solutions.
• Minimum 2 years of regional accountability for a product portfolio.
• Understanding of payment platform architecture and compliance for PCI and EMV certification.
• Understanding of POS functionality; experience in the fuels space is a plus.
• Involvement with industry organizations like US Payment Forum, NACS, or Conexxus is a plus.
• Prior experience in a fast-paced environment with cross-functional teams across multiple time zones.
• Experience with complex interdependent projects/products.
• Hands-on experience with agile program increment planning.

Qualifications

• Excellent communication skills, both written and verbal, with a high comfort level interacting with senior management, channel partners, and customers.
• Demonstrated leadership skills in developing high-performing cross-functional teams and influencing across hierarchies.
• Strong business acumen and project management experience, particularly in cross-functional coordination.
• Customer-driven mindset with a strong aptitude for engineering.
• Strong product management and technical background.
• Experience leading product development in the payment ecosystem.
• Proficiency in Microsoft Office Suite, Jira, Confluence, and project management tools.
• Basic financial skills and understanding of business cases.

Skills

• Excellent communication and leadership skills.
• Strong business acumen and project management experience.
• Customer-driven mindset with technical expertise.
• Proficiency in relevant tools and software.

Essential Requirements: Ability to travel domestically and internationally.