Product Manager, Patient Experience

About the role

At Helix, our mission is to help everyone improve their lives through their DNA. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. As the Product Manager for the Helix patient experience, you will own the end-to-end product for enrolling patients into our research study platform, which powers health system partnerships across the country. This is a high‑visibility role at the intersection of patient experience, regulatory rigor, and healthcare technology — championing the patient while navigating health system complexity. You will bring clarity and conviction to a cross‑functional team operating in an AI‑native environment, spending less time managing timelines and more time on high‑judgment problem definition, rapid experimentation, and strategic orchestration.

Responsibilities

• High‑Judgment Problem Definition: Clearly define the customer problem before a single line of code is written; maintain a product vision connecting patient and health system needs to Helix’s business growth; distill complex market signals, partner requirements, and user pain points into stakeholder‑aligned narratives.
• Product Discovery and Rapid Validation: Orchestrate AI tools and agents to synthesize market context, analyze competitive landscapes, and evaluate solution approaches in hours/days; direct the idea‑to‑prototype cycle with urgency; own validation by analyzing stakeholder feedback and behavioral data for immediate, informed decisions.
• Roadmap and Strategic Prioritization: Own and maintain a living roadmap updated as evidence shifts; make high‑stakes tradeoff decisions including what not to build when technical cost is low but cognitive cost to the user is high; ensure health of the Helix Hosted Consent product (data privacy, security, governance) within a regulated healthcare context.
• Cross‑Functional Leadership: Collaborate with design, engineering, delivery, research operations, clinical, regulatory, and support teams to ship enhancements; keep delivery cadence healthy by unblocking blockers; bridge AI‑driven speed and human alignment by distilling technical outputs into clear narratives; lead a culture of high‑integrity debate.

Qualifications

• 5+ years of product management experience in highly cross‑functional and/or customer‑centric roles.
• Demonstrated AI fluency — treat AI tools as a core part of your workflow to accelerate discovery, analysis, prototyping, and communication.
• Working knowledge of the healthcare industry and regulatory landscape.
• Ability to move from ambiguous problem to shipped solution without waiting for a plan, while keeping sight of the user and KPIs.
• Excellent communication and interpersonal skills; know how to say no while making it feel like an opportunity.
• Proven track record of successfully managing and improving user experiences for complex digital products.
• Ability to build consensus and listen well, but also drive hard decisions when consensus is not available.

Skills

• AI orchestration: using AI as a force multiplier across writing specs, data analysis, competitive research.
• Strategic clarity: defining customer problem and success criteria with precision.
• Narrative quality: distilling complex tradeoffs and data‑driven insights into clear, human‑centric stories.
• Judgment accuracy: backing scope and prioritization decisions with evidence or business‑informed intuition.

Benefits

• Comprehensive Health Insurance with date‑of‑hire eligibility.
• Above‑average employer‑paid premium coverage.
• 12 weeks Helix Paid Parental Leave option.
• 401(k) with employer matching of up to 3% and 100% vesting on date of hire.
• Comprehensive Well‑Being Benefits.
• Flexible PTO.
• Remote options for many roles and a home office stipend.

Pay

• Base Salary: $128,000 – $171,500 per year.
• Annual Bonus: 10% of annual salary (discretionary).
• Equity: generous equity offered; recruiter will educate on equity model upon offer.