Product Manager - Orders

About the role

We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. As Product Manager for the Orders domain, you own the system of record for every order that flows through Otter in real time and over time.

Responsibilities

• Own the order state machine: Define and maintain the canonical order lifecycle from ingestion through acknowledgment, in-preparation, modification, completion, and cancellation including the edge cases that may happen hundreds of times per day.
• Build a reliable multi-platform ingestion layer: Lead the strategy for normalizing order events from DoorDash, Uber Eats, Grubhub, Google, and first-party channels into a single structured order schema.
• Drive POS integration quality: Own the requirements for order injection across POS partners such as Toast, Square, NCR etc.
• Own post-creation mutation flows: Build logic that handles order modifications, cancellations, and item-level updates after an order is already in flight.
• Improvise order data contract: Own the canonical order schema and the SLAs that govern it.
• Set the reliability metrics: Instrument the platform around missed order rate, duplicate order rate, p99 ingestion latency, kitchen acknowledgment SLA, and end-of-day report completeness.

Requirements

• 3+ years of product management experience, with direct ownership of an orders, fulfillment, or operational data platform in a high-volume transactional environment.
• Direct experience in the restaurant industry, food delivery, or restaurant technology.
• Familiarity with third-party delivery platform APIs and the operational reality of maintaining integrations with partners.
• Experience with observability and debugging tools.
• Proficiency in SQL, ability to define a schema that satisfies both an engineer building a real-time consumer and an analyst building a historical report.

Qualifications

The ideal candidate has a proven ability to manage a wide, demanding stakeholder surface and can explain rationale for prioritization and keep them moving forward.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies: Discretionary vacation days, 8 paid holidays per year, Paid sick time, Paid Bereavement leave, Paid Parental Leave

Pay

The base salary range for this role is $176,000 - $242,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Schedule

This role is based in our Seattle or Mountain View office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.