Product Manager, MoFo Connect (Firm Intranet)

About the role

This role can be based in Seattle, San Francisco, Palo Alto, Los Angeles, San Diego, Denver, Boston, New York or Washington, D.C.

Responsibilities

• Lead intranet improvements and initiatives and manage initiatives for the firm’s Intranet.
• Work directly with attorneys, business professionals, and practice group content owners to understand their needs and translate those needs into clear requirements, coordinating with IT and other teams to achieve desired results.
• Ensure that client service and satisfaction are attained in all areas of position.
• Improve usability, reduce friction, increase productivity, and enable employees to get maximum value from technology.
• Own defined MoFo Connect projects end-to-end, including scoping, requirements gathering, coordination with IT and the Infodash vendor, content owner engagement, testing, rollout, and adoption follow-through.
• Manage project workstreams, identify improvement opportunities, finalize proposals, and present recommendations.
• Participate in Infodash vendor meetings and product forums, bringing back relevant insights and surfacing implications for the firm's intranet.
• Create roadmap updates, business cases, and stakeholder communications for IT leadership and firm audiences.
• Maintain day-to-day awareness of MoFo Connect platform health, coordinating with IT on routine administration, content issues, and maintenance tasks.
• Monitor for patterns in user feedback, content owner requests, or site analytics that signal a need for platform improvement; document and bring these to the AD with supporting analysis.
• Maintain accurate platform documentation for projects and configurations owned or coordinated by this role.
• Manage a structured content review cadence with assigned content owners, escalating persistent gaps to the AD.
• Serve as the primary IT point of contact for assigned content owners across practice groups, offices, and departments, building strong working relationships and ensuring they have the guidance, tools, and support needed to maintain quality intranet content.
• Proactively engage content owners to stay ahead of planned updates, new content needs, and upcoming firm initiatives that will require intranet representation.
• Coordinate content owner onboarding for new publishers joining the intranet, ensuring they understand workflows, standards, and how to get support.
• Serve as the MoFo Connect subject matter expert for the firm's Training team, providing platform expertise and workflow context to ensure training content is accurate and reflects current intranet capabilities.
• Coordinate with the Training team to plan and sequence MoFo Connect training initiatives alongside project rollouts, ensuring attorneys, staff, and content owners are prepared for changes before they go live.
• Manage testing, UAT and piloting prior to deployment.
• Review training materials and user guides for technical accuracy prior to publication; flag gaps and work with the Training team to resolve them promptly.
• Gather adoption feedback following project rollouts; document findings and using the product management model, manage continuous improvement.

Qualifications

• Bachelor’s degree in Information Science, Business, Communications, Computer Science, or a related field required.
• 3 to 5 years of experience in a product management, platform coordination, or digital communications role in a professional environment, with demonstrated ability to lead projects independently.
• Law firm/Legal experience preferred.
• Hands-on experience with SharePoint Online, including site administration, page publishing, permissions management, and content governance.
• Experience with Infodash or a comparable modern intranet platform (e.g., Valo, Powell, Unily) strongly preferred.
• Prior experience coordinating with a Training or learning team on technology platform content is a plus.
• Solid working knowledge of SharePoint Online, including site administration, content types, metadata, navigation, and web part configuration.
• Familiarity with the Microsoft 365 ecosystem and how intranet platforms integrate with Teams, OneDrive, and other M365 tools.
• Experience with Infodash or a comparable intranet platform; comfort configuring and administering within the platform without relying on IT for routine tasks.
• Ability to write clear requirements and project plans and coordinate delivery across IT and vendor teams without being a hands-on engineer.
• Comfortable with site analytics and usage data to support adoption tracking and improvement planning.
• Proficiency in Microsoft Office Suite including Excel and PowerPoint.

Skills

• Strong coordination skills across IT and content-owning stakeholders.
• The drive to move projects forward.
• Product management approach.
• Leadership in defining MoFo Connect projects.
• Coordination with IT and the Infodash vendor.
• Engagement with content owners.
• Training and user adoption coordination.

Benefits

Comprehensive benefits package including medical, dental, vision, life and disability coverage, parental leave, family benefits, wellness program, education reimbursement, and competitive annual profit-sharing contribution.