Product Manager II

About the Role

As a Product Manager II at Expedia Group, you will play a crucial role in improving the Book-to-Serve journey by supporting products and initiatives that enhance purchase, booking, and payment success while reducing Failed Customer Interactions. You will work closely with engineering, analytics, operations, and partner teams to deliver reliable, scalable experiences across the transaction lifecycle.

Responsibilities

• Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes.
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability.
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems.
• Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey.
• Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs.
• Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements.
• Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes.
• Explore opportunities to apply AI/ML, LLMs, and intelligent automation to improve reliability and operational effectiveness.
• Build strong relationships across product, engineering, design, analytics, finance, risk, and partner teams, influencing outcomes without direct authority.

Qualifications

• 2+ years of product management experience, including ownership of customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products.
• Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing.
• Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes.
• Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies, with the ability to partner effectively with engineering teams.
• Demonstrated ability to lead cross-functional initiatives, communicate clearly with stakeholders, and influence without direct authority.
• Strong analytical and problem-solving skills, including the ability to use data, experimentation, and root-cause analysis to guide decisions.
• Experience defining product requirements, prioritizing work, and managing delivery across multiple teams or dependencies.

Preferred Qualifications

• Experience with order management systems, reservation platforms, travel or hospitality commerce, marketplaces, or other high-volume transactional products.
• Familiarity with booking and servicing metrics, such as Purchase Success Rate, Booking Success Rate, Payment Success Rate, authorization success, cancellation rates, refund completion, and contact or failure rates.
• Experience integrating with suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners.
• Experience building or improving self-service capabilities for cancellations, changes, refunds, or trip management.
• Familiarity with observability, telemetry, incident management, platform health, cloud economics, or cost optimization.
• Software engineering, systems architecture, computer science, or other technical background.
• Experience working with global products across brands, lines of business, markets, currencies, regulatory environments, or customer segments.
• Experience in a fast-paced environment balancing customer value, commercial outcomes, platform health, and delivery constraints.
• MBA or equivalent business education.

Pay

The total cash range for this position in Seattle is $112,000.00 to $156,500.00. Employees in this role have the potential to increase their pay up to $179,000.00, based on ongoing, demonstrated, and sustained performance in the role. Starting pay will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.

Benefits

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.