Product Manager - IBC

Modernize (a QuinStreet division) simplifies home improvement by inspiring motivated homeowners and connecting them with qualified contractors. With 20 years of experience in online lead generation, we operate in the $500 billion home improvement market, developing new products for homeowners and top contractors.

About the role

Modernize Home Services is seeking an experienced Product Manager to support strategic initiatives that accelerate the roadmap for our Inbound Calls product. This role will shape the capabilities, reach, and impact of the calls product for both homeowners (B2C) and contractors (B2B). You’ll serve as a critical bridge between customer experience, engineering, and operations, owning what drives the product’s success and turning insights into action. This is ideal for a builder who pairs bold product vision with relentless execution.

Responsibilities

• Product Strategy and Vision
  • Build and own the product roadmap, translating company objectives into actionable, KPI-driven priorities.
  • Bring deep fluency in the calls space from consumer, business/contractor, and publisher perspectives, grounded in strong competitor and market research.
  • Define clear success metrics for the user funnel and hold the team accountable to outcomes, not just output.
• Product Execution
  • Lead product initiatives across the full product journey—from homeowner discovery through contractor connection.
  • Craft clear, comprehensive PRDs that communicate requirements, acceptance criteria, and technical needs for seamless engineering execution.
  • Partner closely with product, engineering, design, and call center teams to ship high-quality improvements reliably and on time.
  • Drive adoption by identifying and removing friction across the user journey and engaging directly with clients about product performance.
• Testing and Experimentation
  • Design and execute rigorous A/B tests and controlled experiments to validate product hypotheses.
  • Analyze results with precision, making data-informed decisions on what to scale, optimize, or cut.
  • Maintain an agile "ship-and-learn" mentality, balancing speed with product quality and pivoting quickly from underperforming experiments.
• AI-Powered Solutions
  • Leverage AI tools and platforms to automate workflows across the calls product and operations to drive efficiency and speed.
  • Prototype and test product concepts using AI tools (e.g., Claude, Cursor) to rapidly validate ideas and communicate vision to cross-functional teams.
• Product Analytics and Insights
  • Run and present product analytics reports that track and create visibility into product success metrics.
  • Use data to inform roadmap prioritization and identify optimization opportunities.
  • Command stakeholder conversations with sharp reporting of results and clear, actionable next steps.
• Cross-Functional Leadership and Communication
  • Serve as the bridge across engineering, operations, account management, and product, rallying stakeholders around a clear plan even when priorities compete.
  • Communicate roadmap strategy and hard tradeoffs to executives and stakeholders with clarity and precision.
  • Remove blockers and keep complex workflows, timelines, and dependencies organized to maintain alignment and momentum.

Requirements

• 3-5+ years of product management experience, with a track record of managing multiple products or features simultaneously.
• Roadmap-building expertise; demonstrated ability to turn ambiguous, multi-layered problems into clear, actionable priorities.
• Highly competent in competitive and market research, with fluency in both the consumer and business/customer sides of a product.
• Proven ability to design, execute, and analyze A/B tests and data-driven experiments to inform product decisions.
• Strong analytical and strategic thinking skills; comfortable making decisions with imperfect data.
• Demonstrated experience with product analytics platforms and metrics (adoption, churn, conversion, engagement).
• Excellent communicator who can align and activate cross-functional teams and articulate roadmap strategy, progress, and tradeoffs.
• Confident speaking directly with clients/contractors about product performance and its impact on their business.
• Experience in agile or fast-paced environments with the judgment to balance speed of execution against product quality.
• Hands-on proficiency with AI tools to build AI-powered features and create automation workflows that accelerate productivity.
• A self-starter who takes ownership without waiting to be asked and manages up effectively with leadership.

Preferred Qualifications

• Experience with calls- or call-center-driven products.
• Experience in home services, lead generation, or B2B marketplace products.
• Proficiency with product analytics tools like Heap and Growthbook.
• Hands-on experience building PRDs and technical specifications for engineering teams.
• Familiarity with Claude AI or similar AI tools for rapid prototyping and product validation.

Pay

The expected salary range for this position is $105,000 to $120,000 USD annually. Actual salary may vary based on geographic location and Company compensation practices. The position is eligible for performance bonus or commission and equity in the form of restricted stock units.

Benefits

• Health care benefits.
• Retirement benefits.
• Paid time off (paid sick leave, parental leave, vacation).
• Other tax-reportable benefits.