Product Manager, Gx Customer Solutions

About the role

The Product Manager is responsible for driving the sales & marketing activities to key customers for the McKesson Gx private label products. The role will work within the NorthStar Commercial team on activities related to optimizing revenue, developing new business with customers, and supporting the Commercial team in streamlining data sources with Demand Management, Programs, ClarusONE Global Sourcing and Supply Chain teams.

Responsibilities

• Own all NorthStar portfolio activities for assigned customer accounts, including portfolio strategy, opportunity identification, and day-to-day customer engagement
• Partner with Commercial leadership to drive new business growth while protecting and expanding existing accounts through proactive, high-quality customer support
• Lead analytics and reporting for the team, ensuring accurate, timely insights and maintenance of shared reporting tools
• Collaborate cross-functionally with Demand Management, Program, Global Sourcing, Supply Chain, and Pricing teams to align on product, supply, and customer updates
• Communicate key account updates, including award status, pricing changes, product launches/exits, and industry trends; develop clear, customer-facing materials (e.g., slide decks)
• Serve as primary point of contact for ad hoc customer inquiries related to manufacturing, labeling, materials, and supply-related questions
• Support special projects, including new product launches, sales initiatives, and inventory optimization efforts
• Monitor customer performance (e.g., volume, service levels) and partner with Demand Management to drive account-level improvements
• Ensure internal alignment on bid strategy, ROFR activities, and overall account performance across the Commercial team
• Manage all customer account inquiries related to the NorthStar portfolio, delivering accurate, timely, and proactive communication
• Identify continuous improvement opportunities and implement solutions to enhance processes, customer experience, and business outcomes

Requirements

• 4+ years of relevant experience, typically with a degree or equivalent in Marketing, Business, or a related field
• Strong communication skills for both internal and external customers, and ability to drive initiatives through a matrixed organization
• Highest level of organizational & self-motivation, ability to multitask and prioritize workload under strict deadlines
• Embraces emerging technologies, including Agentic AI and Copilot, to drive automation, accelerate decision-making, and modernize commercial execution
• Hands-on expertise with BI and visualization tools (e.g., Power BI, Tableau) and advanced Excel and PowerPoint to create executive-ready materials
• Working knowledge of relational databases and querying (e.g., SQL; platforms such as Snowflake, SQL Server, Oracle)
• Demonstrated ability to influence individuals and exercise good judgement in a fast-paced decision-making environment
• Ability to think strategically, logically, analytically, problem-solve and lead initiatives
• Strong attention to detail and accuracy with the desire to seek improvements in processes
• Strong proficiency in standard software (Outlook, Word, Excel, PowerPoint, SharePoint)

Benefits

We not only care about the wellbeing of our patients, customers and the communities we serve — we care about you. That’s why we provide our employees with a comprehensive support system for all aspects of Your Care: physical, emotional, financial and social.