Product Manager – Digital User Experience

About the Role

Are you passionate about building engaging digital experiences that foster meaningful customer connections? This role focuses on supporting and evolving digital platforms and engagement capabilities—ensuring experiences are intuitive, scalable, and impactful. You'll manage and evolve Digital Experience capabilities spanning Salesforce Communities (Experience Cloud), Web Personalization (MCP), and Web Lead Capture, partnering across Marketing, Technology, Analytics, and Business teams to define strategy, prioritize investments, and deliver measurable business outcomes.

Responsibilities

• Define product strategy and synthesize member feedback, user research, business needs, and performance data to identify opportunities and translate insights into actionable requirements and enhancements.
• Translate product vision into actionable documentation, including writing comprehensive Product Requirement Documents (PRDs) in Confluence and creating detailed user stories with acceptance criteria in Jira to align business stakeholders and engineering teams.
• Prioritize opportunities, measure outcomes, and inform recommendations using strong analytical skills and comfort working with qualitative and quantitative data.
• Manage the end-to-end product lifecycle, including roadmap development, prioritization, stakeholder alignment, delivery oversight, launch strategy, and optimization.
• Influence and align business stakeholders around product strategy, priorities, timelines, and outcomes.
• Coordinate across teams, identify workflow efficiencies, and maintain strong project management, organizational, and process documentation skills.
• Collaborate across product, engineering, UX, analytics, marketing, and business partners to deliver customer-focused solutions, demonstrating curiosity, adaptability, and comfort navigating ambiguity.

Qualifications

• Seasoned Product Management professional with experience leading complex digital products and customer engagement capabilities within a marketing technology ecosystem.
• Knowledge of digital experience, personalization, lead generation, CRM, and customer engagement ecosystems, with Salesforce Experience Cloud experience preferred.

Skills

• Strong analytical skills and comfort working with qualitative and quantitative data.
• Experience managing the end-to-end product lifecycle.
• Strong project management, organizational, and process documentation skills.
• Curiosity, adaptability, and comfort navigating ambiguity in a collaborative environment.

The Team

This role sits within the Marketing Digital Engagement organization and is part of a team responsible for digital user experience across our Marketing websites and community experiences. We partner closely with engineering and cross-functional stakeholders to deliver high-quality product outcomes—operating with a product mindset that emphasizes continuous development, testing, and optimization of capabilities over time.

Note: Fidelity will not provide immigration sponsorship for this position. Fidelity is transitioning to a full-time onsite working model, with expectations varying by role and location. This transition does not apply to fully remote roles.

Certifications Category: Information Technology

Regulatory Note: Fidelity’s business is governed by various securities laws and regulations, which may restrict hiring individuals with certain Criminal Histories.