Product Manager, AI Platform

About the role

The Product Manager, AI Platform at Zuora will lead the strategic direction of Zuora's AI Platform, enabling intelligent, context-aware experiences across the Zuora suite. This role involves partnering with various application product teams to integrate AI capabilities, driving platform architecture decisions, and ensuring enterprise-grade controls and governance.

Responsibilities

• Own AI Platform Strategy - Lead the roadmap for Zuora’s AI Platform, including agent-to-application interaction layer, orchestration and session management, persona-based agent frameworks, and centralized tools layer.
• Enable AI Across the Zuora Suite - Partner with application product teams across Billing, Revenue, Payments, CPQ, and Platform to enable their AI capabilities. Provide platform components, patterns, and UX standards.
• Drive Platform Architecture Decisions - Partner with engineering on critical technical choices across the stack, including cloud infrastructure services, agent development frameworks, memory and context management, and tool integrations.
• Build Intelligent User Experiences - Define how AI integrates into Zuora’s applications, including contextual awareness, conversational interfaces, and seamless interactions across different entry points and modalities.
• Establish Enterprise Controls - Own the product strategy for AI governance, including permissions, configuration management, audit capabilities, and human-in-the-loop controls.
• Evolve Platform Capabilities - Drive development of foundational features that make AI agents smarter, more personalized, and more useful over time, including memory, context management, automation, and new interaction paradigms.
• Lead Rapid Iteration Cycles - Establish product feedback loops combining quantitative analytics and qualitative customer insights to enable frequent AI releases and continuous improvement.
• Drive Cross-Functional Execution - Collaborate across engineering, design, and product teams to deliver cohesive AI experiences. Lead UX audits to ensure consistent component usage and establish decision frameworks.
• Establish External Thought Leadership - Represent Zuora in customer advisory discussions, industry events, and analyst briefings to position Zuora as a leader in enterprise AI platform innovation.

Requirements

• 5-8+ years of product management experience with at least 2 years focused on AI/ML platforms, developer platforms, or foundational infrastructure products.
• Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies that power intelligent user experiences.
• Strong technical foundation in platform architecture, API design, event-driven systems, and distributed architectures—comfortable partnering with engineering on decisions involving WebSocket protocols, agent orchestration, and memory management.
• Proven success with platform products serving multiple internal and external consumers, including experience defining abstractions, establishing governance models, and balancing platform flexibility with product consistency.
• Experience shipping AI features to enterprise customers, including navigating requirements around security, audit, permissions, and human-in-the-loop controls.
• Data-driven product development approach with experience instrumenting features, analyzing usage patterns, and using feedback loops to drive rapid iteration.
• Executive presence and ability to influence stakeholders across functions, including engineering leadership and C-level audiences.
• Bachelor’s degree in Computer Science, Engineering, or related technical field.

Qualifications

• Advanced degree in Computer Science, AI/ML, or a related field is a plus.
• Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar) is a plus.
• Familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents is a plus.
• Background in subscription billing, revenue platforms, or enterprise financial systems (Zuora, Salesforce, Oracle, SAP) is a plus.
• Experience with real-time communication protocols and event-driven architectures is a plus.
• Track record of building platforms that serve both internal product teams and external developers is a plus.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Strong analytical and data-driven mindset.
• Experience with agile methodologies and iterative development cycles.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility. This includes competitive compensation, variable bonus and performance-based reward opportunities, retirement programs, medical, dental, and vision insurance, generous, flexible time off, paid holidays, wellness days, and a company-wide year-end break. Additionally, Zuora provides paid parental leave, a learning & development stipend, opportunities to volunteer and give back, and mental wellbeing resources and support.