Product Manager 4

About the role

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Customer Service Business Group (CSBG) Spares Product Manager, you will be responsible for one or more Spares commodities including deposition part families contributing to the business unit objectives of increasing market share and profitability.

Responsibilities

• Lead development & release of new Spare products to address emerging aftermarket business opportunities.
• Define and drive the long-term spares strategy to protect and grow the aftermarket business.
• Own lifecycle management of released products within the Spares portfolio.
• Partner with Product Groups in support of systems product development and release process where Spares and Systems businesses intersect.
• Collaborate closely with supply chain, engineering, operations, marketing, & business development teams to deliver business outcomes.

Requirements

• Degree in Materials Science, Physics, Chemistry, Chemical Engineering, or a related field, with one of the following combinations of education and relevant work experience: Bachelor’s degree with 8+ years; or a master’s degree with 6+ years; or a PhD with 3+ years; or equivalent experience.
• Experience with semiconductor wafer fabrication equipment.
• Strong analytical and experimental design skills.
• Strong creative thinking, problem-solving, and troubleshooting skills.
• Ability to establish accountability across partner groups and drive execution against business requirements.
• Exceptional written and verbal communication and presentation skills.
• Willingness to travel up to 10% of the time.

Preferred Qualifications

• Familiarity with one or more families of semiconductor equipment.
• Experience with complex problem-solving including clarification of symptoms and ability to highlight the fundamental root cause and necessary corrective actions.
• Experience driving a solution set across development teams (primarily Technical/Engineering, Marketing, Business Development) through market requirements, vision, and positioning.

Schedule

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.