Product Management Advisor (Intermediate) - Real Estate

About the role

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

Responsibilities

• Supports the Real Estate business by partnering with stakeholders to enhance CRM and marketing technology solutions that drive an exceptional member experience and operational efficiency.
• Gathering business requirements, translating business needs into system solutions, configuring and optimizing CRM functionality, developing reports and analytics, monitoring system health, troubleshooting issues, and executing key business controls.
• Partner with team members to analyze, evaluate and provide insights into product profit, competitive landscape and sales performance for assigned portfolio as compared to plan or key metrics.
• Analyze data for the Product Manager on information impacting their business goals and provide recommendations for product design improvement and placement options.
• Interact with stakeholders across the business to collect and analyze information that drives the business goals (to include but not limited to: Marketing, Operations, SFO, Legal, Experiences, Digital platforms, etc.).
• Partner with information technology and business analysts on improving capabilities.
• Work with the broader product team to research internal and external information and provide recommendations for product optimization.
• Runs basic to moderately complex statistical models and works with Product Managers to derive insights on business goals.
• Partner with the Product Manager in the design of product dashboards and metrics.
• Assist in preparing analysis of performance results to inform product or sales forecast and planning.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
• Minimum 2 years’ relevant product management or analyst experience.
• Understanding of applicable product related regulations and compliance requirements.
• Knowledge of federal laws, rules, and regulations to include: HMDA, TILA/REG Z, RESPA, FDPA, Reg B, SCRA.

Skills

• Experience within the mortgage industry or financial services environment.
• Experience as a Business Analyst, Product Analyst, Business Rules Analyst, or in a similar role supporting business and technology initiatives.
• Exposure to CRM platforms or marketing automation tools, such as Velocify or Salesforce Marketing Cloud.
• Experience gathering business requirements and translating business needs into system solutions.
• Strong verbal and written communication skills, including presentation development