Product Line Systems & Support Engineer

This is a full-time, onsite role based in Arden, NC, working Monday–Friday daylight hours. The expected annual salary range is $71,000 – $105,000, based on candidate skills, experience, qualifications, and market considerations.

About the Role

The Customer Order Engineering (COE) Systems & Support Engineer is responsible for an assigned product line—currently Low Voltage Switchgear in Arden, NC—to:

• Drive improvements in automation tools for the COE/Customer Order Design (COD) teams
• Provide continued learning on software tools and best practices
• Support systems training for new hires
• Handle ticket escalation for COE/COD issues and requests

This position requires prior COE experience within the specified product lines, including working knowledge of configuration requirements and associated systems such as Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD, and other site-specific tools.

Responsibilities

• Deploy and support Front End Engineering systems for the assigned product line
• Develop product line–specific training documentation on engineering software tools and processes
• Serve as the first point of escalation for systems-related issues, determining root cause, urgency, and communications to keep stakeholders informed
• Support prioritization of MI and Design Automation system issue tickets through individual contribution and coordination of Eaton resources
• Maintain familiarity with COE and COD processes, including application/engineering decisions, product offerings, and design standards
• Gather requests for system enhancements and communicate them to the appropriate development manager
• Support continuous testing for systems enhancements and bug fixes as they are deployed
• Troubleshoot parts-picking errors and scope updates with product line enhancements using MI parts-picking logic
• Be available for after-hours and weekend support as needed
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across engineering, design, and systems teams

Requirements

• Bachelor’s degree in engineering or computer science from an accredited institution
• Must be able to work in the United States without corporate sponsorship now and in the future
• No relocation benefit is offered; only candidates currently residing within a 70-mile radius of Arden, NC will be considered (Active-Duty Military Service members exempt from geographical limitation)

Qualifications

• Preferred: Bachelor’s degree in electrical or mechanical engineering from an accredited institution
• Extensive experience in Eaton’s ETO software tools, including Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, and Pick Work Bench

Skills

• Strong interpersonal and communication skills
• Creative problem-solving approach with broad vision
• Ability to form beneficial alliances with peers and superiors
• Ability to work under pressure and think logically

Benefits

Eaton provides various Health and Welfare benefits, Retirement benefits, and programs for paid and unpaid time away from work. Specific programs and options may depend on eligibility factors such as geographic location, date of hire, and collective bargaining agreements.