Product Leader , Onboard Snack and Retail

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) Marketing & Product, Brand Experience is seeking a highly organized, customer-focused, and execution-oriented Product Leader to own the successful delivery and continuous evolution of Delta's onboard snack and retail experience. This role serves as the operational owner for a portfolio of onboard food and beverage programs, partnering closely with Catering, In-Flight Service, Airport Customer Service, Digital, Marketing, Communications, and other cross-functional teams to bring new products and experiences to life. From introducing new snack and food-for-purchase offerings to enhancing catering execution, frontline readiness, and customer engagement, this individual will play a pivotal role in shaping highly visible experiences enjoyed by millions of Delta customers annually. The ideal candidate thrives in a fast-paced environment, enjoys solving complex operational challenges, and is energized by turning innovative ideas into seamless customer experiences. This role offers broad exposure across Delta's customer experience ecosystem and provides the opportunity to influence highly visible products and programs that customers encounter on thousands of flights every day. Summary Of Responsibilities Onboard Product Planning & ExecutionOwn the planning, execution, and ongoing performance of onboard snack, retail, and customer experience initiatives from concept through launch and beyond.Lead cross-functional teams and external partners to ensure operational readiness and successful delivery across Catering, In-Flight Service, Airport Customer Service, and customer-facing channels.Develop and manage project plans, milestones, risks, dependencies, and stakeholder communications to drive initiatives forward and deliver measurable results.Proactively identify opportunities, address barriers, and develop innovative solutions that improve the onboard customer experience and drive business results.Partner with leadership to shape priorities, influence decisions, and gain exposure to enterprise initiatives, creating opportunities for continued growth and expanded responsibility. Catering & Operational Performance Partner across the enterprise to identify operational opportunities, monitor performance, and drive execution consistency for onboard snack and retail productsAnalyze operational feedback, customer insights, and field observations to identify trends, uncover root causes, and implement sustainable improvementsDrive continuous improvement initiatives that enhance operational reliability, customer satisfaction, and frontline usabilityLead in flight testing, results analysis & recommended actions, and articulate through executive summaries to help drive buy-in, and enable successful change managementHelp ensure onboard products are delivered efficiently, consistently, and in alignment with the intended customer experience Flight Attendant & Field Engagement Partner with EIG, In-Flight Service, and other internal stakeholders to develop and execute communication, training, and engagement strategies related to onboard programsGather, analyze, and translate frontline employee feedback into actionable recommendations and program enhancementsChampion the flight attendant experience by helping ensure frontline teams have the tools, information, and support needed to confidently deliver Delta's onboard snack and retail offerings. This includes collaboration with the DCIS team on product listings set up in Sales App, and on leveraging app enhancements to optimize FA (and customer) experience.Serve as a key liaison between frontline employees and cross-functional business partners to identify and address operational challenges Customer Awareness & Experience Lead the development and execution of customer-facing menus across print and digital platformsPartner with Digital, Marketing, and Communications teams to ensure customers are informed and engaged with Delta's onboard snack and retail offeringsIdentify opportunities to improve customer awareness, engagement, and satisfaction through enhancements to onboard communications and experience designSupport the introduction of new products and experiences through coordinated customer-facing communication strategies What You Need To Succeed (Minimum Qualifications) 3+ years of experience in program management, project management, operations, customer experience, supply chain, marketing, hospitality, or a related fieldDemonstrated ability to manage multiple priorities in a fast-paced environmentStrong organizational skills and attention to detailExcellent written and verbal communication skillsProven ability to build strong relationships and collaborate with cross functional teamsSelf-starter with strong problem-solving skillsComfort working with data and translating insights into actionProficiency in Microsoft Excel, PowerPoint and other business toolsConsistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States. What Will Give You a Competitive Edge (Preferred Qualifications) Experience working with operational teams in aviation, hospitality, retail, food and beverage, logistics, or customer experience environmentsExperience supporting large-scale program or product launchesDemonstrated ability to influence outcomes and drive cross-functional initiatives without direct authorityKnowledge of catering, inflight, hospitality, or customer service operationsExperience working with creative asset development, menu design, or customer-facing communications.Familiarity with project management methodologies and toolsPMP, Lean, Six Sigma, or related certification Benefits And Perks To Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way. Why You'll Love Delta Competitive salary, industry-leading profit sharing program, and performance incentives401(k) with generous company contributions up to 9%Paid time off including vacation, holidays, paid personal time, maternity and parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental healthDomestic and International space-available flight privileges for employees and eligible family membersWorld-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintRecognition rewards and awards through the platform Unstoppable TogetherBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare