Product Lead (Customer Success & Onboarding)
About the role
The Customer Success & Onboarding Product Lead at Verisk's Mozart platform is responsible for supporting the implementation, adoption, and long-term success of the platform among insurance customers. This role involves conducting discovery sessions, developing implementation plans, guiding customers through the platform, and collaborating with various internal teams to enhance the product.
Responsibilities
- Support the end-to-end onboarding process for new Mozart customers, ensuring timely and successful deployment of Mozart.
- Conduct discovery sessions to understand customer goals, workflows, success criteria, and rollout priorities.
- Develop and manage implementation plans, timelines, milestones, and customer communications.
- Cook up and manage customer setup activities, including customer instances and administrative settings.
- Guide customers through the Mozart platform and modules to ensure a thorough understanding of each Mozart function and capabilities.
- Supports and investigates customer outreach, including troubleshooting with development teams and collaborating with other business stakeholders.
- Collaborate with Mozart business stakeholders on future Mozart enhancements.
- Drive customer adoption and utilization of Mozart across Mozart customers and users.
- Facilitate and support monthly and quarterly customer check-in calls to review roadmap of new enhancements.
- Gather and document customer feedback, enhancement requests, and emerging market needs.
- Help shape future onboarding materials, playbooks, and customer success processes.
Qualifications
- Bachelor's degree in Business, Insurance, Technology, or a related field.
- 3–5+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or Training.
- Exceptional communication and presentation skills.
- Strong project management and organizational capabilities.
- Experience managing multiple customer implementations simultaneously.
- Ability to work cross-functionally with sales, product, support, and development teams.
- Strong problem-solving and customer relationship skills.
PREFERRED EXPERIENCE
- Experience in the insurance industry, particularly forms, product development, underwriting, compliance, or policy administration.
- Experience with SaaS platforms and enterprise software implementations.
- Experience delivering customer training and facilitating presentations and demos.
About Us
Verisk is a leading data analytics and technology partner to the global insurance industry. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proud to be recognized as a Great Place to Work® for outstanding workplace culture in the US, the UK, Spain, and India, and the second consecutive year in Poland. We're 7,000 people strong, and we relentlessly and ethically pursue innovation. We're looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions, Claims Solutions, Property Estimating Solutions, Specialty Business Solutions, Catastrophe and Risk Solutions, Marketing Solutions, Life Insurance Solutions, Verisk Maplecroft, and Verisk Analytics.
Equal Opportunity Employer
We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.