Product Lead, Clinical Optimization
Summary Of Position
Virtual care delivery is only as good as the workflows behind it. When a care team can't find a provider, when a scheduling gap turns into a missed visit, when documentation friction slows a clinical decision — patients feel it. At Teladoc Health, we're building the operational foundation that makes care work at scale, and we're looking for a Product Lead who wants to own it.
Essential Duties And Responsibilities
Define and own the product strategy and roadmap for clinical optimization across scheduling, provider availability, workforce management, and EMR-enabled workflows — driving outcomes, not just output.
Lead 0→1 discovery and execution for new capabilities that scale across clinical specialties and provider types (W2 and 1099).
Define the metrics that matter, instrument them, and drive improvement — engagement, efficiency, clinical throughput, and operational performance.
Build and run a high-velocity experimentation mindset: form hypotheses, test quickly, read results honestly, and compound learnings into the roadmap.
Translate complex clinical and operational workflows into clear product requirements, success metrics, and platform capabilities that engineering and design can build against.
Drive integrations across EMR/EHR and non-EMR platforms — FHIR/HL7, SMART APIs, data exchange, workflow handoffs, and operational tooling.
Bring a strong point of view on how AI and automation reduce manual work, improve decision-making, and simplify care delivery — and put it to work in how you build.
Influence senior leaders and cross-functional stakeholders through clear storytelling, structured tradeoff discussions, and data-backed recommendations.
Ensure every solution is clinically appropriate, operationally scalable, and aligned with both business goals and patient impact.
Qualifications
10+ years of product management experience in healthcare, digital health, enterprise SaaS, or regulated environments.
Meaningful experience building or scaling products across complex, multi-platform workflows — scheduling, provider operations, care delivery, workforce optimization, or capacity management.
Fluency with API-based integrations, platform interoperability, cross-system workflows, and technical tradeoff discussions — you don't need to write the code, but you need to understand the constraints.
Demonstrated success leading highly cross-functional initiatives involving multiple engineering teams, clinical stakeholders, operational partners, and executive stakeholders across complex organizations.
Strong data instincts: you define the right metrics, work with complex datasets, and communicate findings credibly across clinical and operational audiences.
Demonstrated experience leveraging AI, automation, or analytics to improve product execution, operational efficiency, or user workflows.
Founder mentality: you own the outcome, not just the workstream, and push through ambiguity without waiting for permission.
Bonus Qualifications
Background working directly with EMR/EHR platforms (Athena, Epic, or equivalent) and clinical operations teams.
Experience with FHIR/HL7, SMART on FHIR, or healthcare interoperability standards.
Proven ability to drive 0→1 product initiatives from ambiguous problem spaces through launch, adoption, and measurable impact.
Deep empathy for care teams — the friction in their workflows shows up in your product decisions.
Comfort operating in a fast-paced environment with high ambiguity, evolving priorities, and complex cross-functional dependencies.