Product Lead, AI & Platform
About the role
Binti is a for-profit, mission-driven software company focused on reinventing social services, particularly in child welfare. We've helped approve over 100,000 families to foster or adopt and support over 49% of the nation's child welfare system. Our mission is to help every child have a safe, loving, and stable family.
Responsibilities
Own the AI & Platform Roadmap: Develop the multi-year vision for how AI and core platform services will evolve to support Binti's rapid expansion.
Scale Binti AI: Drive the development of tools that transform social work, such as automated meeting transcription, intelligent form pre-fill, and "Chat with Binti AI" for instant case insights, while ensuring these tools remain human-led and bias-mitigated.
Drive Horizontal Impact: Identify common pain points across different Binti modules and build platform-level solutions that improve the experience for social workers, no matter the workflow.
Partner with Engineering: Collaborate with our technical teams to architect scalable AI systems and a flexible platform that can handle complex, agency-specific configurations without increasing operational overhead.
Prototype Rapidly: Use AI-native tools (Lovable, Claude Code, Cursor) to build and test high-fidelity prototypes of new platform and AI features in days, not weeks.
User-Centric Research: Spend time shadowing social workers and agency leadership to understand how AI can solve their deepest frustrations, ensuring our technical solutions are always grounded in human needs.
Drive Success Horizontally: Own the metrics for platform health and AI adoption, focusing on social worker time saved, accuracy of AI-generated drafts, and the "platform velocity" of other product teams.
Requirements
5+ years of product management experience, with a heavy emphasis on B2B SaaS, developer platforms, or AI-integrated products.
Experience with regulated, government-facing, or complex workflow software is a plus.
Comfortable in technical discussions on API design, LLM orchestration, and data architecture.
You have informed opinions on where AI belongs in high-stakes workflows and where it doesn't.
AI-native in how you work and what you build. You already use Claude, Cursor, Lovable, or v0 daily and are excited to stay on the cutting edge as frontier models and applications continue to evolve.
Experience taking products from "early-stage" to "enterprise-scale," specifically within regulated or government-facing environments.
Excellent written and verbal communication with a range of audiences, from executives and agency leadership to social workers and caregiver families.
Passion for Binti’s mission and values and a belief that better technology leads to better outcomes for children and families.
Qualifications
Experience with regulated, government-facing, or complex workflow software is a plus.
Comfortable in technical discussions on API design, LLM orchestration, and data architecture.
You have informed opinions on where AI belongs in high-stakes workflows and where it doesn't.
AI-native in how you work and what you build. You already use Claude, Cursor, Lovable, or v0 daily and are excited to stay on the cutting edge as frontier models and applications continue to evolve.
Experience taking products from "early-stage" to "enterprise-scale," specifically within regulated or government-facing environments.
Excellent written and verbal communication with a range of audiences, from executives and agency leadership to social workers and caregiver families.
Passion for Binti’s mission and values and a belief that better technology leads to better outcomes for children and families.
Skills
Product Management
API Design
LLM Orchestration
Data Architecture
Technical Writing
Collaboration
Research
Communication
Benefits
Medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
Flexible vacation time to promote a healthy work-life blend
13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving
16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours)
4 weeks of sabbatical after 4 years of service at the company
401k, Commuter benefits, FSA, and DCFSA
$5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
$2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
$300 reimbursement for initial office setup
Paid jury duty
Pay
Competitive salary and equity package.
Schedule
Hybrid — in-person from our SF office Mondays and Thursdays (with free lunch!), remote the rest of the week.